A tech-driven powerhouse specializing in delivering transformative managed IT solutions and cutting-edge cloud services. At Innovit, we're dedicated to reshaping the way businesses operate in the digital landscape, providing comprehensive solutions that drive efficiency, security, and growth.

• Respond to incoming requests via phone, email, and ticketing system, providingefficient and courteous technical support.• Perform day to day system administration and monitoring on our networks.• Provide technical advice and support in relation to applications and technology.• Installing, configuring and maintaining physical Windows workstations, virtualized• Windows servers and LAN networking equipment.• Perform routine software updates and Microsoft Windows patches management anddeployment.• Produce and maintain documents for internal ICT processes (bench-levelinstructions), server configuration, network configuration and ICT assets.

With a deep-rooted passion for exploration and an unwavering commitment to excellence, I've dedicated myself to creating more than just travel experiences; I craft dreams into reality. Every journey is an opportunity for personal growth, cultural understanding, and lasting memories.

• Attend Service Desk calls, emails and online requests to deliver exceptional support.• Provide second and third level support to various clients and contractors.• Install, configure, test and maintain operating systems, application software, and system management tools.• Managing and monitoring all installed systems and infrastructure.• Perform server maintenance and upgrade.• Ensure the highest levels of systems and infrastructure availability.• Maintain security, backup, and redundancy strategies.• Recommendation on improvements required for the clients business. • Liaise with vendors and other IT personnel for problem resolution.

• The first point of contact for customers seeking technical assistance over the phone or email.• Perform remote troubleshooting through diagnostic techniques.• Install and configure computer hardware, software, systems, networks, printers and scanners.• Monitor and maintain computer systems and networks.• Repair and replace equipment as necessary.• Update client IT documentation, network maps, tickets, and notes for the team.

• Provide first level support, answer calls and emails on the service desk in a professional, timely manner with an emphasis on high quality customer service. • Diagnose and resolve technical issues remotely.• Monitor, troubleshoot and escalate alerts to the second and the third level.• Perform regular daily tasks including backup system monitoring duty.• Work with field technicians on both support and scheduled maintenance tasks.• Document duties as per documentation systems, updating customer details including configuration, contacts and support tickets

Provided outstanding customer service and answered customer enquiries in an efficient and effective manner.Developed long term mutually rewarding relationships between the bank and its customers.Identified customer needs and cross selling opportunities - identified the best solutions to meet the customer's requirements and referred customers to appropriate banking services.