Kasun Pathirana Email and Phone Number

As a Senior Marketing Executive at Flemingo International Duty-Free, my role is to oversee all aspects of promotional campaigns, from planning to execution. I analyze data and evaluate campaign performance, making necessary adjustments to ensure maximum impact. I manage all the company’s social media platforms, using my knowledge of social media. I utilize a customer relationship management (CRM) system to update databases and ensure that customer information is accurate and up-to-date.In addition, I also oversee marketing, public relations, and advertising. I am responsible for updating and renewing loyalty customer information and database, as well as planning and managing loyalty customer promotions and events. I respond to inquiries and concerns from loyal customers, ensuring that their needs are met and that they feel valued.To ensure that our marketing efforts are effective, I analyze loyalty and marketing reports on a weekly and monthly basis. I use this data to make informed decisions about future campaigns and to identify areas for improvement. Finally, I handle projects and coordinate with airport authorities to ensure that all marketing efforts are aligned with the overall goals of the company.

As an Acting Front Office Executive at ARPICO Supercenter Negombo, I managed the front/counter area and ensured that it was clean, organized, and presentable to customers. I prepared and managed staff schedules, employee benefits, and training needs while providing exceptional customer service by addressing inquiries, complaints, and concerns in a timely and professional manner. I completed refunds and end-of-day POS processes, and maintained promotional materials and documents. Additionally, I ensured that regulatory records were maintained for the EDC machine and that reports were sent on time. My role required me to be highly organized, detail-oriented, and customer-focused while effectively managing the front/counter area and ensuring that staff were well-trained to provide excellent customer service.

In my capacity as an IT Officer at ARPICO Supercenter Negombo, I was responsible for overseeing all IT-related matters, including those pertaining to the marketing and HR departments. My primary duties encompassed the maintenance of the system and network, as well as the analysis of management reports, updating of databases, and utilization of a customer relationship management (CRM) system. Additionally, I proficiently handled customer complaints and ensured the proper balancing of stocks. Furthermore, I utilized my skills in Photoshop to design promotion tags and effectively promoted new products through visually appealing displays.

As a Customer Service Officer, I handled customer complaints via the hotline and gave first-source solutions to their problems, and inquiries and also, and I handled corporate, Business, and Personal Hotlines. During that period, I also completed the Certificate of Customer Service program, offered by Dialog Axiata PLC.

Internship as an Assistant Marketing Executive at Coronation Restaurant & Bar for the period of 8 months.