With over 13 years of experience in Information and Digital Technology, I am a passionate and agile leader who drives digital transformation and service excellence at BAT. As the Information and Digital Technology Services Manager for Sri Lanka, I oversee the delivery and support of IT services and solutions for the business, ensuring alignment with global standards and best practices. I also leverage my expertise in application support management to enhance the customer experience and loyalty across the market. In my previous roles at BAT, I have successfully coordinated and managed IT projects, services, and vendors, as well as developed and implemented IT policies and procedures. Some of the skills that I have acquired and applied in my work are learning agility, databases, Microsoft Power Apps, and resilience. I am committed to continuous improvement and innovation, and I enjoy collaborating with diverse and cross-functional teams to achieve our shared goals. I am excited to pursue new opportunities and challenges that will allow me to grow and contribute to the IT field and the BAT organization.