Lead Customer Success and Support functions at Vowel- Created and evolved client onboarding process with new signup growth of 10x per month- Instituted a ticket management process to work effectively for customers and Engineering- Built out Help Center and educational content across multiple channels and platformsSupported in Sales and Research- Collaborated on the launch of pricing plans- Helped grow Vowel's revenue Owned the email strategy for all customer email touch points, including prospecting, onboarding, and product newsCollaborated closely with Product, Design and Engineering teams to help inform company vision and strategy

I had the privilege to work with some of the most innovative and largest organizations in the country (and the world) to help them refine their digital design process. - Developed and fostered positive relationships with customers to help them solve specific business challenges - Maintained a deep understanding of our products to provide technical support, education and enablement to my customers- Gathered feedback from my customers to help inform our product roadmap and strategy

- Provide end-to-end project management- Scope project requirements and prepare project timeline- Monitor project progress and calibrate project plans- Collaborate with internal teams to design, develop and implement digital projects- Deliver projects on time ensuring quality standards are met- Communicate with the team and ensure all members are on board with delegated tasks- Highlight potential risks or malfunctions and act proactively to resolve issues- Seek opportunities for improvement and suggest new projects

Completed entry-level course designed for people who want to build beautiful, interactive websites. Using HTML, CSS, and jQuery. For the final project, I designed, built, and deployed a fully-functioning website. - Learned to build and style beautiful websites using HTML and CSS- Optimized my website for different viewports including mobile, by learning the fundamentals of responsive design using the Bootstrap grid- Implemented an interactive design using Javascript fundamentals and jQuery- Deployed my website to the internet using Heroku

- Managed digital projects for clients using a variety of project management software tools including Breeze, Trello, Basecamp and Slack.- Worked directly with developers, designers, account managers and clients to manage the delivery of products on schedule. - Experienced working in both client’s office and remote.

- Manage the creation, updates and delivery of external-facing websites and internal digital tools- Work closely with designers and developers to create new features and improve existing ones; - Evaluate requests from stakeholders; understand their needs and pain-points, and propose elegant solutions

- Planned on-campus marketing events- Recruited student and alumni participation- Coordinated with a variety of campus groups to increase engagement - Leveraged social media platforms to raise awareness - Acted as liaison between CEOs and users

- Pursued tasks, projects and learning experiences from each of the company's main areas: Marketing/SEO, web design, analytics, sales and business development, and content writing- Participated in the launch of company's new site 'medulous.com' and social media platform plan

- Studied and compiled important pieces of Island towns' comprehensive plans for the company- Investigated property agreements and land conversation initiatives- Researched on incorporating multiple generations for giving and participation in the organization

-Managed e-mail and phone communications between lawyers and clients-Organized office files and documentation