Katarzyna Bakalus Email & Phone Number

Warsaw, PL

Warsaw, Mazowieckie, Poland

• Providing diverse services within the MSP's scope for a demanding client in English. Building relationships with high-level stakeholders (Business Owners, Managing Directors).
• Managing the entire contingent worker’s lifecycle and VMS systems (Beeline).
• Conducting workload under time pressure & complying with SLAs, and KPIs in relation to handling multiple large vendor accounts.
• Supporting operations and communication during the busy Credit Suisse / UBS merger.
• Delivering customer service at the highest level & de-escalating problem situations.
• Report-based, proactive management of contact extensions & DI.

Krakow Metropolitan Area

• Collaboration in English with international stakeholders.
• Management of the end-to-end candidate recruitment process from job posting, through scheduling interviews to conducting interviews.
• De-escalation through communication, dealing with complex queries and complaints.
• Prioritization and multitasking (phone, email, chat) under time pressure while providing the highest quality of customer service.
• Training new employees – training expert.

Krakow Metropolitan Area

• Independently building relationships and cooperating with business partners in both Polish and English.
• Conducting PR campaigns promoting products.
• Shaping the image of the brand and its products in Poland and abroad.
• Representing ChPN at the international Biofach fair.
• Translating materials and correspondence from Polish to English.

Krakow Metropolitan Area

• Being the sole employee responsible for managing all of the boutique's operations systematically and efficiently, as per established policies and procedures.
• Increasing sales by providing excellent customer service and product knowledge.
• Building strong client relationships through personalized styling advice.

Raymond, Maine, United States

An amazing experience and an adventure! I was part of a bigger staff tending to children's needs in the food department.

Krakow Metropolitan Area

• Developing strong customer service skills and gaining experience in leading a shift.
• Successfully communicating with customers and closing sales.
• Training new employees and organizing storage spaces.
• Performing visual merchandising tasks.