Kateryna Gordiyenko Email & Phone Number

Palatine, Il, Us

New Jersey, United States

Bringing expertise in both automation and manual testing, along with a track record of optimizing testing strategies across various industries.- Manual and Automation Testing: Expertise in conducting both automated and manual testing, including regression, smoke, functional, and end-to-end testing.- Test Planning and Execution: Initiated and developed comprehensive test documentation, ensuring meticulous planning and execution from inception to delivery.- Industry-Specific Expertise: Applied specialized knowledge in Financial, Travel, and Learning sectors to optimize testing strategies and enhance product quality.- Project Management: Successfully managed multiple projects concurrently, ensuring deadlines and quality standards are met.- Collaborative Approach: Daily collaboration with Development, Project Management, Business Analysis, and User Acceptance Testing (UAT) teams to align testing efforts with project goals.- Tool Proficiency: Proficient in using GitLab for version control and collaboration, ensuring seamless integration within Agile methodologies.

Chicago, Illinois, United States

Bringing over 14 years of experience in the travel industry, expertise lies in customer communication, project management, and meticulous attention to detail—all critical for ensuring quality assurance. This career foundation emphasizes understanding customer needs, delivering exceptional service, and consistently upholding high standards.Key Achievements:- Sales Expertise: Exceeded sales targets with expert advice and personalized recommendations.- Efficient Booking: Successfully managed tours, flights, accommodations, ensuring seamless client experiences.- Customer Satisfaction: Delivered exceptional service, maintaining high client loyalty.- Technical Utilization: Proficiently used GDS systems and CRM platforms for efficient client management.Transferable Skills to Quality Assurance:- Attention to Detail: Ensured accuracy in travel arrangements, akin to software testing precision.- Problem-Solving: Swiftly resolved customer issues, adept at effective challenge handling.- Project Management: Simultaneously managed multiple client itineraries with meticulous detail.- Client Relations: Built strong client relationships, meeting and exceeding expectations.Digital Marketing & Social Media Management:- Content Creation: Developed compelling content and high-quality photography for travel promotions.- Social Media Management: Increased brand awareness and engagement through strategic social media initiatives.- Strategic Promotion: Conducted digital marketing audits, implemented effective traffic-driving strategies.- Collaboration: Enhanced online presence, coordinated social media efforts to meet marketing goals.

Simferopol, Crimea, Ukraine

Highly proactive operating owner of Tigres Tour Travel Agency. Oversaw all aspects of the agency, including personnel management, contracting, and growth strategies. Successfully managed and coordinated digital marketing and media strategies, achieving a 65% increase in engagement and generating new business leads. Developed effective sales strategies, customer support, and services. Leveraged analytical skills to improve CRM and optimize productivity and efficiency. Conducted regular meetings with teams to discuss growth strategies and progress updates.