Kat Greco Email & Phone Number

Orange County, Ca, Us

Help understand employee sentiment across the company and identify methods and actions to help engage and motivate our workforce to help improve productivity and build and sustain a strong sense of community at WM.

Mountain View, California, Us

• Develop and manage in-person and virtual onboarding programs for new hires to improve overall experience and help increase retention; with a focus on collaborating with colleagues across the business, building broad knowledge of the company and getting up close and personal with the technology they will be building. Onboard an average of 650 new hires each year, over six city locations. Provide Hiring Managers with training, tools and resources to properly onboard new hires onto their specific team and provide full transparency into the process• Implement process for preboarding, day one activities and orientation for new hires to include HR, proper computer and system access, badging, desk setup and processing of new hire paperwork. Provide tools and training for new hires detailing their actions to complete within the first 30-60-90 days• Create and manage a Mentorship Program for employees to help improve job performance, satisfaction and retention while providing advice and guidance outside of the management chain. Develop training for both mentors and mentees, matched participants based on goals of the mentee and provided resources and updates to the program quarterly • Coordinate and pilot programs to celebrate, acknowledge and educate the team on the importance of creating a culture of inclusion; to include trainings, panel discussions, workshops and team building activities• Serve as a collaborator and link between the global Diversity and Inclusion team and the ATG team to ensure consistency in programs • Support local chapters of Employee Resource Groups (ERGs), working together on ways to strengthen our business through diversity and inclusion by providing employee support, community involvement opportunities and personal development

• Supported recruiters and hiring managers with recruiting processes which includes scheduling interviews, sending homework, organizing candidate travel arrangements, reserving conference rooms, hosting candidates when they come onsite, sending offer letters and all communication regarding the selection process• Lead a team of Recruiting Coordinators and partnered with leadership to ensure the coordinator team was providing the correct level of support for both internal and external customersCoordinated and executed the onboarding process for new hires across multiple locations• Created process and program for new hires relocating to the Pittsburgh area; to include vendor management, individual and city specific relocation information, planning and coordinating family visits to the city and managing expenses• Assisted immigration team and served as the ATG point of contact on visa and green card matters for foreign national employees and new hires

Cranberry Township, Pennsylvania, Us

• Promote a positive candidate experience for every individual by placing an emphasis on timely follow through, continuous communication, and engagement throughout the selection and hiring process• Maintain and update accurate documentation of all scheduling and coordination of candidates' and Recruiters' activities in a timely manner by utilizing the Applicant Tracking System and general reporting• Work with the Recruiting Team and Hiring Manager(s) to assist in scheduling and coordinating candidate interviews, post offer screening, and testing

Cranberry Township, Pennsylvania, Us

• Coordinate all logistical aspects of the Learning and Development training sessions for Supermarket, GetGo, Corporate and Retail Support Centers• Maintain the department budget, reconcile and process invoices, and accurately maintain department supplies• Assist in the grant process• Support staff for the Learning and Development department

Pittsburgh, Pa, Us

• Design and produce contests and incentive programs to support company long term and seasonal initiatives• Develop ROIs and financial aspects of programs and provide daily reporting and analysis• Design and produce a year round recognition program• Manage all contest and recognition programs within a budget and within deadlines• Utilize field feedback to design contests that create excitement and motivate field personnel• Manage all vendor relationships to achieve AE standards and budgets• Coordinate Field Conferences & Seasonal Meetings

Pittsburgh, Pa, Us

• Write, coordinate, review and edit e-mail & hard copy mail from internal departments to the Field for grammar, syntax, spelling, clarity, format, style and timing in the form of a Weekly Operational Communication message, Seasonal Guide and Peak Season Planning materials• Write, update, edit and deliver operational field policies and procedures • Assist in workload management for the field; develop and maintain consistently clear and executable internal communication; coordinate prioritized tasks within realistic time frames; and ensure that the workload from every area of the business is properly integrated and communicated according to seasonal business, established timelines, fixed events, and overall corporate priorities• Develop and present an AE Brand Training program in an effort to improve service levels for all external business partners, to include the Credit Division and AE Direct

Pittsburgh, Pa, Us

• Worked directly with outsourced call center director, management, and brand representatives to ensure proper brand standards were in place• Responded to customer inquiries from ae.com including order inquiry, product location and general feedback• Reviewed customer orders to for fraud suspicion • Main contact for AE store customer relations• Resolved escalated customer inquires from call center or direct customer calls• Supervised seasonal hires within the Customer Relations Department• Back up responsibilities for the Manager of Customer Relations as needed