• Engage clients on ongoing training needs, new initiatives, and opportunities• Conduct needs assessments, formulate project plans, research course content, and consult with stakeholders• Design and implement solutions that utilize a broad range of learning strategies including elearning, instructor-led training, and blended learning• Create graphic, video, and animation assets for elearning and blended learning programs as needed• Support SMEs in the design and development of training materials including facilitator/learner guides, presentations, and labs/exercises• Implement curriculum design principles and standards that ensure consistency, flexibility, and sustainability of learning materials• Provide expertise related to elearning opportunities including instructor-led versus self-paced offerings and curriculum structure• Create and analyze various reports for clients related to elearning uptake• Leverage LMS expertise when creating course materials and pulling reports on Cornerstone LMS• Actively demonstrate the ability to manage project deliverables, timelines, budgets, and navigate through obstacles and achieve client satisfaction• Provide research-based and data-driven recommendations to assure ongoing quality assurance of projects• Conduct industry and business research to identify opportunities for improvement to processes and procedures

• Actively demonstrated the ability to manage project deliverables, timelines, budgets, and navigate through obstacles and achieve client satisfaction• Acted as the main point of contact for key project stakeholders to plan, develop, execute, and manage the scope and timeline of various projects• Planned the allocation of resources for the delivery of various projects in collaboration with team members, project stakeholders, and the company CEO• Created and managed a variety of related project documents including initial timelines, budget reports, and project status updates• Provided research-based and data-driven recommendations to assure ongoing quality assurance of projects• Maintained a collaborative work environment and track production workflow with regular updates from team members to ensure deliverables are met• Lead processes around and including the learning design, execution, development, and implementation of various courses• Leveraged reports from various systems to communicate project progress and findings with stakeholders• Worked alongside an administrative team to manage all functions of Teach Away’s alternative Teacher Certification Program• Identified, documented, and analyzed current business processes, procedures, and all rules that govern the procedures• Conducted industry and business research to identify opportunities for improvement to processes and procedures • Coordinated with senior managers to translate business needs into effective processes aimed at ensuring smooth function and continuous improvements to the Teacher Certification Program• Administered Canvas LMS research to find opportunities to automate current processes• Acted as the main point of contact for all Teacher Certification Program processes and promote a best practices, standardization, and integration of all processes• Managed a team of developers and LMS administrators and encourage their professional development

• Actively demonstrated the ability to manage project deliverables, timelines, budgets, and navigate through obstacles and achieve client satisfaction• Designed, developed, and evaluated curricula, learning activities, and resources for self-directed elearning targeted at K-12 teacher professional development• Conducted quality assurance of learning content and deployed learning materials via SCORM• Acted as the main point of contact for key project stakeholders to plan, develop, execute, and manage the scope and timeline of various projects• Planned the allocation of resources for the delivery of various projects in collaboration with team members, project stakeholders, and the company CEO• Created and managed a variety of related project documents including initial timelines, budget reports, and project status updates• Provided research-based and data-driven recommendations to assure ongoing quality assurance of projects• Managed various team members across various departments • Maintained a collaborative work environment and track production workflow with regular updates from team members to ensure deliverables are met• Coordinated with members of the product, development, and IT teams to manage project expectations and deliverables• Lead processes around and including the learning design, execution, development, and implementation of various courses• Leveraged reports from various systems to communicate project progress and findings with stakeholders

• Lead the redevelopment of the company’s largest partnership course and ensured its compatibility under WCAG 2.0 standards• Managed processes around and including the learning design, execution, development, and LMS implementation of various courses• Communicated user enrollment and course completion with stakeholders• Developed courses for K-12 educators using Articulate Storyline 2 and Storyline 360• Published courses to SCORM and tested all SCORM files in various LMS platforms• Developed and lead troubleshooting processes in order to rectify any inefficiencies in company LMS• Conducted needs analyses, identified potential challenges and implemented effective learning strategies to ensure learner and stakeholder needs were met• Effectively managed multiple projects at once and ensured their timely completion through organization and close attention to detail• Worked with Subject Matter Experts (SMEs) to develop copy that is easy to navigate, represented client’s goals, satisfied brand requirements, and enhanced the learning experience• Coordinated the planning, development, production, and placement of various in-course components including videos, images, and knowledge tests• Lead all client and partner support-related tasks including phone/email service responses

• Applied innovation and creative thinking to identify opportunities and approaches to apply leading edge ideas and techniques to enhance current and ongoing training programs• Actively addressed client objectives and provided creative solutions to client requirements• Analyzed the impact of trends and changes in the client’s particular sector and made recommendations and made recommendations based on these findings• Wrote instructional design notes for developers and created storyboards outlining the look at feel of slides • Reviewed projects from a learner perspective to ensure feasibility and accuracy throughout the learning• Developed detailed activities and objectives from the learner’s perspective• Uploaded, tested, and troubleshot courses in the LMS and debugged any course issues• Utilized Camtasia to create screencasts for elearning purposes when required

• Collaborated with pedagogical directors for optimal understanding of curricula when developing an online educational platform• Tested all learning materials to ensure effectiveness, usability, and functionality of the course from a typical user perspective• Provided support and advice in the creation of learning content for an online education platform• Converted existing instructor-led training materials into elearning courses and prepared learning materials using online learning formatting, i.e., using storyboards, games.• Identified cultural elements integrated to language learning• Prepared learning materials using online learning formatting, i.e., using storyboards, games• Conducted complete content analysis, clean-up, migration, and quality assurance of all learning materials• Ensured all audio and visuals accurately referred to the text and coded text with appropriate HTML span classes• Proofread and edited online content for media and content errors including layout, images, headings, and audio

• Teaching Assistant at McMaster University from 2013 to 2014, leading tutorials twice a week, monitoring and guiding tutorial discussions to ensure productive conversation and instructing students on essay writing techniques• Independent contractor for: o Publishers Weekly since 2014, composing short, objective and to-the-point reviews of various Canadian titles prior to their publication o The CV Centre since 2014, researching and writing professional resumes and additional documents (such as cover letters and LinkedIn profiles) for client o Life Rattle Press since 2011, editing and proofreading short stories for publication

• Designed, developed, and evaluated learning activities, resources, and Canadian school curriculums• Researched information in the development and creation of content on various topics including technology, education, new trends, politics and more for various K-12 learning resources• Coded manuscripts for design features such as hierarchy of headings and image / layout changes to accurately instruct the design team• Proofread and ensured correction of all spelling, grammar, continuity, formatting, word breaks, and adherence to house style standards of both digital and print copies• Proofread ancillary materials including covers, prelims, back page ads and promotional materials, checked and corrected spelling and grammar to ensure a high-quality product was produced• Worked closely and collaboratively with the marketing, design and editorial teams as well as authors to create a finalized product• Completed final quality assurance checks to ensure a high quality product• Signed off on completed pages prior to going to print

• Researched and wrote targeted articles regarding campus events and world news for an audience of University students• Edited news articles written by a team of news writers; actively delegated and consulted with writers • Developed and ensured high-quality layout for three pages of the news section of The Medium using QuarkXPress