Kat Black Email & Phone Number

Remote/ Virtual

-Launching a private personalized support service that specializes in resume writing and editing, cover letter creation, interview preparation, and follow-up coaching.-Offering other private peer support services by supporting people with mental health challenges such as, but not limited to, substance misuse, anxiety, depression, and family education.-Utilizing case management skills by supporting clients on their unique career or personal journey and self-exploration during the job-seeking process by providing peer support, education, networking, leadership and support, resources, tools, and inspiration.-Creating virtual groups that support individuals in various transitions in their lives.-Establishing a network of resources in the community for both the job-seeker and persons looking to hire and providing resources and support.

-Collaborating with the Leadership Team in the Start-Up of a local navigation service that will be providing virtual care, direction ,and referral services for mental health, substance abuse, and other social services in Western North Carolina.-Streamlining and building processes using database by making it customized to the GPS needs and goals.-Acting as a role model to persons in recovery to inspire hope, share life experiences and lessons learned as a person in recovery as appropriate.-Demonstrating cultural sensitivity and competence and be trauma-informed as relevant to the needs of individuals in recovery.-Identifying recovering persons’ abilities, strengths, and assets and assist them in recognizing and using them.-Providing strong customer service background and telecommunications skills.-Maintaining confidentiality to ensure compliance with HIPAA.-Demonstrating ability to respond to callers with patience, objectivity, and a non-judgmental attitude.-Assisting caller with application, communication, and connection to healthcare provider in our data base to support the unique needs of the caller.-Recording all Patient Navigation encounters via Google Forms or other designated systems.-Promotes collaboration between The GPS and community leaders, local agencies, and organizations to promote services.-Building a positive work environment by working cooperatively within The GPS and with other organizational clinics/departments in the community through teamwork, interpersonal skills, and personal improvement/initiative.-Demonstrating professionalism and self-initiative in maintaining appropriate boundaries with callers.-Performs special assignments, projects, and other duties as assigned.

United States

-Collaborating with colleagues and alumni to launch and create new Alumni Program and working as a team in establishing a new Development Department.-Meeting goals for fundraising, outreach, events, and future programing.-Creating Standard Operation Procedure for Alumni Program and Development Department.-Working as a team in writing grants, newsletters, and website content to promote success of CooperRiis program.-Obtaining alumni testimonials and reviews to contribute to CooperRiis’ mission, online marketing and advocacy.-Growing and maintaining meaningful and trusting relationships with alumni, alumni families, and donors to CooperRiis, while maintaining strict confidentiality.-Communicates with families and staff to provide logistical support for residents, alumni, and families in CooperRiis' monthly virtual Family Education Program.-Gaining constructive feedback from families and alumni to better CooperRiis Programs and using input to influence and positively impact CooperRiis and its organization.-Created alumni survey to gain insight and feedback for the development of alumni programs.-Conducting Outreach with family members and alumni to connect and provide information and resources.-Following up on well being of alumni and their families.-Utilizing, updating, and streamlining Salesforce database to improve outcomes for admissions, development department, and communications with alumni, donors, and families.

Hendersonville, North Carolina, United States

-Manages and supervises classrooms with as many as 15 children at a time in grades K-5.-Demonstrates positive ability to use flexibility and stability during an ever-changing classroom and work environment during a worldwide pandemic that affected children, school systems and staff at Boys and Girls Clubs.-Facilitates, tutors, mentors and encourages students to maximize learning experience through remote learning and play.-Communicates with upper management and school system regarding student needs for educational, emotional and physical safety and support.-Built trusting relationships with club members and staff to encourage growth mindset, independence, and mutual respect, and responsibility by following club agreements and rules.

Hendersonville, North Carolina, United States

-Built customer relationships and trust, greeted and served by name and provided excellent customer service. -Met multiple customer deadlines upon receiving prescription request, filled medications with acute sense for accuracy according to prescription.-Opened and closes store, manages money by counting earnings, depositing cash, tracking store totals and reports, and faxing store documents.-Signed off on all money related duties such as: counting reports, documentation for returns, exchanges, voids, transfers, and register tracking of sale operations.

Hendersonville, North Carolina, United States

-Worked in a fast pace multi-dynamic position while managing, training, scheduling and onboarding volunteers and community service persons.-Conducted weekly orientations using public speaking skills, and promotes and informs new volunteers of BRHS culture and structure.-Retained and grew over 400 volunteers and multiple community service persons and managed, directed, and structured their time and skills. -Practiced conflict resolution skills with sensitivity while maintaining positive staff, community service and volunteer team environment.

Hendersonville, North Carolina, United States

-Worked towards client’s physical and mental well-being by meeting each client’s individual needs and following a person-centered plan.-Evaluated, documented and assisted in meeting client’s therapeutic goals; praised and encouraged upon successful completion and attempts.-Accurately and efficiently entered and documented Payroll bi-weekly into Barnestorm operating and billing system.-Maintained client and staff records by using quality assurance skills and attention to detail to ensure charts and files were up to date. -Submitted electronic prior authorizations, service enrollments, and service authorizations, and tracked status using Microsoft Excel.

Asheville, North Carolina

-Answered and routed confidential calls and faxes from clients, family members, doctors offices, hospitals, and referral sources.-Coordinated client event calendar for weekends, holidays, and 12-Step Meetings, to support education and skills for sober/clean activities.-Collected data weekly from Crest View Alumni by making routine calls to follow up on client well-being after discharging from program.-Worked with clients on intake and discharge surveys and collected data to share with case worker to help improve and support positive outcomes

Hendersonville Nc

-Scheduled appointments and evaluations for new patients, maintained workflow of front office, and greeted patients by name.-Prepared evaluations by verifying insurance, presenting quotes, and creating surveys for therapists to utilize during time of service. -Created and uploaded billing reports and insurance documents, referrals, patient visits, and clinic earnings to track finances and business.

Mill Spring, North Carolina

-Maintained confidentiality while directing calls to Pavillon staff by using Sigmund operating system with tactful communication skills.-Assembled patient workbooks, copied and printed lecture materials, and assembled financial folders for in-house bookstore. -Managed On-Call-Calendar, trail schedule, church schedule, and Sunday Visitation guest list using Microsoft Excel and Microsoft Word.-Used interpersonal skills to maintain strong boundaries while supporting clients in early stages of recovery

Landrum, South Carolina

Kannapolis, North Carolina

-Assisted in customer purchase fit and product examination and answered any customer questions on footwear merchandise.-Worked as a team in the store start up in the Kannapolis, NC location.-Followed planogram models to maintain current product placement and followed direction in sale, clearance, and marketed product signage.

Concord, North Carolina

-Fit and assisted customers in: Footwear, Apparel, Cycling, Skiing, Running and other outdoors equipment and products.-Ranked number one in sales figures within Concord location and ranked in the Top Twenty of National company reports.-Utilized in store Kiosk to boost sales on items not available for customer purchase when needed.

Bachelor'S Degree, Human Services, General

Associate Of Arts And Sciences - Aas, Human Services, General, 4.0

Activities and Societies: National Society of Leadership and Success, and Phi Theta Kappa

Certificate In Human Services And Substances Abuse Studies, Human Services, General, 4.0

Associate'S Degree, Medical/Clinical Assistant, 3.8

Certificate, Pharmacy Technician/Assistant, 4.0