Inbound and outbound callsTechnical support for corporate customersAssisting and updating customers for the whole processAdhering to KPIs and targetsCreating and updating databasesUsing multiple systems and programmesMultitasking and prioritizing the workload is essential

First point of contact for all customersAssisting billing department in disputesTechnical support with phone lines and broadband

First point of contact for all customers. Working with the other departments to assist the customers.Inbound and outbound calls.Filing and general administration.I created a training manual and also databases to assist myself and my colleagues.

All sale and order responsibilitiesAll staffing, hiring and managingStock taking and orderingCustomer complaints and satisfactionAdvertising and window displaysanimal boarding and husbandry

Assisting the manager in all duties and fulfilling her role when she was on leave

Writing and dispatching routine or straightforward letters Answering general queries by telephone Photocopying documents Sorting and opening post Obtaining information from the computer Maintaining records, filing systems and computer files Ordering stationery Assisting Administrative Officer as necessary Undertaking any other tasks/duties as may be reasonably required.