Selling Savvy specialises in increasing sales revenue and conversion rates within hospitality and events. Working in hotels and event venues with the Director of Sales and their team, we deliver regular interactive training workshops; specifically designed for reactive sales teams.We also offer regular mentoring programmes, where we works with proactive team members on sales strategy and time management.Through expert team training, Selling Savvy can help you to...- Improve event sales - Streamline your procedures for efficient results- Create accountable teams- Learn from competitor venues in your area - Increase your event conversion rateswww.sellingsavvy.co.uk | kat.rack@sellingsavvy.co.uk | 01483 33 81 86

• Key account management • Receive and convert incoming enquiries to achieve targets and maximise revenue • Focus on consistently executing an upselling approach• Seek new opportunities to increase revenue through proactive sales • Build strong relationships with new key accounts to ensure retained business • Manage all third-party listings • Fully competent with all hotel services, packages, promotions, offers etc.• Implement effective communication links between central sales office and landlords and third parties• In depth rate management for 19 hotels. Ensuring accurate and timely updates of rates throughout the collection to ensure maximisation of occupancy• Ensure rate strategy and restrictions are adhered to at all times

• Managing all enquiries and bookings for 2 London based sites• Assisting all national restaurants with large party bookings• Ensuring continuity from enquiry, to show round, contracting, invoicing, finalising details and execution• Hit sales targets month on month – showed a continued increase on sales by at least 5% from last year• Secured long standing accounts through proactive sales E.g. Networking, business drops and cold calling• Hosted seasonal showcases to boost revenue from new clients• Assisted in the creation of a new events brochure with new photography and writing copy with marketing team

• Dealing with enquiries in a timely manner• Booking client sales meetings to showcase the venue and sell the experience• Ensuring continuity from enquiry, to show round, contracting, invoicing, finalising details and execution• Account manager for our top spending clients including banks, investment bankers and law firms• Use of CRM system to track sales against targets

• Dealing with all enquiries quickly and efficiently• Conducting show rounds• Negotiated rates with clients to win business• Cross selling to sister hotels• Assessing business on the books, forecasting against budget and attended WAR meetings• Post event calls to ensure repeat business• Extensive knowledge of the brand, meeting space and hotel - made me one of the most versatile and relied upon managers• Hosted wedding fayre at the hotel - the first ever at Hotel du Vin Cheltenham. Proactive approach at securing wedding leads: Secured two weddings and a handful of private dining bookings – leading to me organising a second• One 12-hour shift a week - acting manager on site. • Dealing with all complaints• Managing all staff including lateness and rota management. • ‘Hands on’ manager when it comes to busy periods, helping out departments where needed.

During my time at Lime Wood, I worked my way from graduate trainee to front office shift leader. My customer service skills have been fine tuned to a 5 red star standard, and I have been commended for always offering that extra 5%. Through this role I was required to deal with all customers’ queries, including any complaints, leaving me with a cool head and empathetic attitude.Events Co-ordinator• Assisted the resident event manager with everyday tasks• Resume the events manager role to cover holiday and sickness. • Assisted with the planning of multiple weddings, conferences and private functions and • Solely managed two full weddings from start to finish