Kat Ramilo Email & Phone Number

Philippines

I was a Trip Team Lead for the largest Travel Accommodations account. My role is to drive a pack of Crewbies in making sure they are supported, guided, and motivated in reaching month on month end goals. Our major KPIs are NPS, Productivity and Attendance. My job allows me to coach, set clear action plans, and follow through them for continued improvement.

Philippines

I worked as a Coach for Groupon Customer Support. My job is to create an inspiring team environment, set clear term goals, manage and provide effective guidance to motivate the agents to ensure smooth team operations.To drive team performance, my tasks are daily call listening and provide effective coaching, create action plan and follow through to improve.

Philippines

I worked as a Sales Coach Supervisor-closing cluster for AT&T U-Verse Sales. My job was to ensure that the team daily sales conversion is met, drive sales performance, conduct progressive coaching and performance analysis to ensure that they meet their EOM sales and offer rate metrics; help agents improve their CSAT scores, submit EOD, EOW, and EOM Sales.