Kat Williams Email & Phone Number

Providing technical support and guidance on modernizing hardware, software and business processes.

Completed a Certification in Data Management and Analysis

Technical Project Management, Process Improvement, Training, Software Implementation

Systems Analysis, Project Management, Technical Support, Quality Assurance, Training, Technical WritingBusiness Systems Analyst – Financial Systems Team (2010 to 2011)Lead analyst for the implementation of the Basware / Kofax AP automated system, technical support analyst.• Migrated the Basware/Kofax system from a demo to a 1.4K user production system in 90 days.• Provided all levels of technical support for the system for the first six months after deployment.• Created… Show more Systems Analysis, Project Management, Technical Support, Quality Assurance, Training, Technical WritingBusiness Systems Analyst – Financial Systems Team (2010 to 2011)Lead analyst for the implementation of the Basware / Kofax AP automated system, technical support analyst.• Migrated the Basware/Kofax system from a demo to a 1.4K user production system in 90 days.• Provided all levels of technical support for the system for the first six months after deployment.• Created troubleshooting and user guides.• Administrated user security for all supported applications.• Supported applications include Basware, Kofax, PeopleSoft Financials 9.x, and PeopleTools 8.x.Business Systems Analyst / Project Manager – Team Member Services Systems Team (2005 to 2010)User security administrator, technical support analyst, report writer, and agile project manager for payroll and benefits systems.• Implemented the employee discount card program for 40,000 employees and their dependents. • Wrote SQL queries to generate reports.• Managed projects for software updates.• Received ‘Everyday Hero’ Award from the user group.• Supported applications include Peoplesoft HRMS 8.x, 9.1, PeopleTools 8.5, Workbench.Systems Analyst – Store Systems Team (2001 to 2005)• Provided third-level support for store systems to all regions.• Acquired hardware, built servers, coordinated install schedules, traveled for field installation and to provide on-site support for store openings for approximately 10 stores per year.• Ensured successful completion of EFT file transfers.• Created guides for users, administrators, and technical support staff. • Supported applications include IBM 4690, NCR ACS, 4Gen.Technician– Central Help Desk (2000 to 2001)• Implemented database of solutions to common technical issues.• Assisted in setting up regional help desks.• Implemented auditing of company email aliases for accuracy and security.• Received ‘Customer Service’ Award from the leadership team. Show less

Reviewed and responded to requests for access from media companies. Monitored publications to ensure intellectual properties were protected. Trained in crisis management. Spokesperson to media outlets.