Kat Young Email and Phone Number
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Kat has extensive change management experience, both in execution and leading teams in the development and delivery of change management solutions related to technology implementations. Kat presents with a career history as a seasoned business leader with a quantifiable track record over 20 years, helping organisations manage change. This is complemented with change management consulting roles with experience gained across global multi-faceted IT transformation programmes, helping organisations reach their transformation goals and outcomes.Kat demonstrates an understanding of the implementation challenges and the interlock between business strategy and people, process and technology capabilities needed to deliver an organisation’s future vision. Kat is an influential personality with proven leadership experience that supports strategic vision at the highest level. Able to drive relationships and negotiate win-win outcomes to achieving change. Results-driven, with a deep understanding of the need to constantly challenge the ‘steady state’ mentality to help organisations, teams and individuals to understand and embrace the continuous change improvement cycle and ethos critical in today’s changing markets.
Australia Post
View- Website:
- auspost.com.au
- Employees:
- 12257
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Organisational Change LeadAustralia Post Mar 2013 - PresentMelbourne, Australia
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Senior ConsultantCapgemini Mar 2012 - Jan 2013Melbourne, AustraliaKat was a Senior Consultant within the Business Technology Consulting group of Capgemini engaged on multi-faceted IT transformation programmes. Specialising in the people related change impacts, stakeholder management, communications design and delivery, cultural challenges and capability shifts required as organisations transition.Assignments include:♦ Change Lead - Public Sector (Transformation Programme – Taxation, Overseas NZ Government)♦ Training Manager - Financial Sector… Show more Kat was a Senior Consultant within the Business Technology Consulting group of Capgemini engaged on multi-faceted IT transformation programmes. Specialising in the people related change impacts, stakeholder management, communications design and delivery, cultural challenges and capability shifts required as organisations transition.Assignments include:♦ Change Lead - Public Sector (Transformation Programme – Taxation, Overseas NZ Government)♦ Training Manager - Financial Sector (Leading Australian Bank)♦ Change Manager - Public Sector (Australia Federal Government) Show less -
Senior Assurance ManagerHm Revenue & Customs Apr 2010 - Sep 2011Washington, United KingdomConducted the full business analysis required and change management to create a new HMRC Strategic Assurance Model and organisation design. This model has been delivered and approved at the highest level; the HMRC B&C Director General. The position is also challenged with ensuring Benefits and Credits operations, practises and processes were operating within ministerial and legal intent. -
Senior Project/Change Delivery ManagerHm Revenue & Customs Jan 2009 - Apr 2010Washington, United KingdomGuidance Assurance Change Project (GAP) was created to investigate, analyse and remove any other identified illegal practises or processes in Benefits & Credits Claims. As Senior Project Delivery Manager, this position was responsible for the end to end project management of identifying, analysing and resolving all identified illegal practises and processes within the HMRC Benefits & Credits Child benefit (ChB) system.
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Project Delivery ManagerHm Revenue & Customs Jan 2008 - Jan 2009Washington, United KingdomHiPG project was ministerial legislation, as part of new labour policies to reduce child poverty. The intent was to deliver a new cash benefit to expectant mothers to improve health during pregnancy (approx 700k births per annum).
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Deputy Contact Centre ManagerHm Revenue & Customs Mar 2006 - Jan 2008Newcastle Upon Tyne, United KingdomAppointed as Deputy Contact Centre Manager with full responsibility for business continuity and recovery, customer quality achievement, buildings and site infrastructure issues, absence management and designing and leading key operational change improvement portfolio.Led a contact centre wide change programme to address culture issues to transition from a predominantly power and role culture towards achievement based. A significant achievement was improvement to the sick attrition rate… Show more Appointed as Deputy Contact Centre Manager with full responsibility for business continuity and recovery, customer quality achievement, buildings and site infrastructure issues, absence management and designing and leading key operational change improvement portfolio.Led a contact centre wide change programme to address culture issues to transition from a predominantly power and role culture towards achievement based. A significant achievement was improvement to the sick attrition rate from an average of 12 working days per annum by over 50%, resulting in the centre benefiting from over 4,200 sickness days saved. Show less
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Business Change Design & Implementation ManagerHm Revenue & Customs 2005 - 2006Newcastle Upon Tyne, United KingdomSelected to project and change manage the expansion and integration of new service lines into Newcastle Contact Centre (700+ staff). To develop the change management strategy, produce the change plan, design/deliver key change activities to address the people and organisation related impacts during transition.
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Business Improvement ManagerHm Revenue & Customs 2004 - 2006Newcastle Upon Tyne, United Kingdom
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Operations ManagerHm Revenue & Customs 2004 - 2005Newcastle Upon Tyne, United Kingdom
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Coaching & Staff Development ManagerHm Revenue & Customs 2004 - 2005Newcastle Upon Tyne, United Kingdom
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Coaching Champion / Team LeaderHm Revenue & Customs 2002 - 2004Peterlee, United Kingdom
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Tax ConsultantHm Revenue & Customs 1991 - 2002
Kat Young Skills
Frequently Asked Questions about Kat Young
What company does Kat Young work for?
Kat Young works for Australia Post
What is Kat Young's role at the current company?
Kat Young's current role is Organisational Change Lead at Australia Post.
What is Kat Young's email address?
Kat Young's email address is ka****@****.com.au
What skills is Kat Young known for?
Kat Young has skills like Service Delivery Management, Leadership, Communications Delivery, Project Delivery/management, Stakeholder Analysis, Stakeholder Management, Capability Development, Change Development Coach, Staff Management, Public Sector, Complex Business Analysis, Process Improvement.
Who are Kat Young's colleagues?
Kat Young's colleagues are Bob Lillie, Mccaw Darryl, John Huang, Michael Stevenson, Tung-Ying Hsieh, Madeline Xie (Nee. Smith), Guo Xiaoyou.
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