- Responsible for product knowledge to answer customer questions - Sending offers with correct prices upon customer request - Update prices on the SharePoint and follow up the offers - Achieve monthly sales quotas - Use excellent oral communication and best practices in customer service when interacting with customers - Handle customer claims - Checking and updating forecast - Receiving monthly sales data in MS Excel format, transforming it to pivot table on customer level and calculating bonus per customer. - I perform reporting of sales data as rebate coordinator on monthly, quarterly, bi-yearly and annually frequency. - Rebate automation

- Client communication on a daily basis for german and nordic markets.- Close corporation with Logistics team about shipment data.- order entry management in SAP S4HANA on daily basis- Skilled user of Microsoft Office 365: MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Sharepoint, Cisco Jabber, Teams, Skype, OneNote.- Receiving monthly sales data in MS Excel format, transforming it to pivot table on customer level and calculating bonus per customer.- I perform reporting of sales data as rebate coordinator on monthly, quarterly, bi-yearly and annually frequency.

- Oracle-based Siebel for service request management.- SAP- Cardex- ACK / OLS (self-serve portal)- OAC (alerting system)- CAPI- Aral- MI reporting systems: extracting data on ad-hoc customer request basis.- HR system to verify identities- MS Sharepoint, MS Outlook- Speos - Service Request Fulfilment- I took part in Continuous Improvement plan by reducing administrative activities for the customers, increasing their satisfaction level, also reducing manual work with collaboration of developers.- I log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.- Working on tickets following SLA requirements.