Bhupendra Singh Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

* Strategy for bridging the gaps between implementation and effective deployment/usage of security automation.* Automation of Artificial Intelligence to create project plans, ensuring live status visibility for executives to address issues promptly.

Bengaluru, Karnataka, India

INFORMATION SECURITY VULNERABILITIES MANAGEMENT: * Improved team's operational productivity by 500%* Discovery, Reporting and tracking Remediation of vulnerabilities, reporting SLA compliance/non-compliance, Service to entire organization in an organized way, Automations & Defining/deploying process workflows* Identify underlying causes of challenges faced, plan and track new initiatives, and increase team’s capacity to do lot more without stress. * Defining specific factors through new tools & quantitative project management aspects to bring clarity of assignments, and increase the accountability of the associated teams/stakeholders to achieve organizational milestones.

Bengaluru, Karnataka, India

* Transformed Agile practices for various teams & improved the productivity from ~50% to (between 85% to 105%)* Global End-to-End Program & Operations Management for Device Verification (200 million USD revenue, ~80 partners, ~250 device model certifications for Rugged devices and Smartphones)* Metrics & Analysis for effort, number & type of device verifications to bridge the gap between Engineering Effort & Sales * Designed, strategized & tracked Jira Dashboards, wrote complex JQL Queries for automatic updates for region-specific Assignments, Status health of SDLC phases, Bugs/Escalations/EPICs, identifying incorrect planning, preventive scope change* Advisor for QE Transformation Plan for DevOps; Made significant improvements to Release Management * Prepared Interoperability Matrix for many VMWare products. defined reason/evidence-based confidence levels for testing status, for building/managing improvement plans for the co-existence/integration of VMWare products with 3rd party products * Designed and wrote RCCA & SCRUM dashboard JQL queries, conducted RCCA for ~1100 bugs to find escape reasons and corrective/preventive actions, to improve Bug Trends & Product Quality, thus generating capacity for creation work * Managed several customer escalations of various severities & complexities requiring urgent support by engaging various verticals* Metrics for Engineering Escalations to discover Technical Support Team’s hold time, Turn-Around Time (TAT), Time-To-Relief (TTR), Triaging trend, Escalation to bug conversion counts etc. * Created several new process areas and metrics to measure the efficiency and understand the improvement areas * Integrated VMware & AirWatch processes for customer’s Engineering Escalations, Trained new engineering escalation managers

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Led and directed large scale Digital TV projects in Europe and APAC region. • Handled End-to-End responsibility for the entire software development life cycle – from requirement gathering to defining the solution architecture, development, testing, stabilization and delivering high quality technical and business solutions. • Ensured timely completion of projects, while optimally utilizing resources. • Provided seamless post deployment support, ensuring prompt and accurate resolution to customer queries and complaints. • Conducted root cause analysis to identify trends and improve the software development process.• Periodically analyzed project dashboard to assess the health of the projects and resolve bottlenecks as and when they arise. • Also, partnered with multiple stakeholders including end users, IT teams and suppliers for project completion. • Nurtured high performing teams comprising Development Program Managers, Project Managers, Architects, Integration Specialists & Customer Engineers across verticals.

Bengaluru

• Project Management for Product Function Test Engineering (Development) for ATSC Set Top Boxes for North America.• Project Management & Technical Leadership for development & maintenance of DVB Set Top Boxes for Europe and Asia• Architected, designed and implemented Packet Cable Security Key Management • Development & Support for Cable modems and routers