Abdul Hakim K. Email & Phone Number

Dubai, Ae

United Arab Emirates

• Relationship Management: Serve as the primary point of contact for the assigned portfolio, fostering strong relationships with HR departments, handling all escalations, queries, and ensuring the overall health of the account.• Portfolio Growth & Business Penetration: Maximize business penetration within assigned portfolio companies by generating new business opportunities and expanding the uptake of banking products.• Company Listing & Activation: Drive portfolio expansion by… Show more • Relationship Management: Serve as the primary point of contact for the assigned portfolio, fostering strong relationships with HR departments, handling all escalations, queries, and ensuring the overall health of the account.• Portfolio Growth & Business Penetration: Maximize business penetration within assigned portfolio companies by generating new business opportunities and expanding the uptake of banking products.• Company Listing & Activation: Drive portfolio expansion by actively listing new companies in the employee banking program and activating existing corporate accounts, enhancing engagement and optimizing client potential.• Client Engagement Events & Product Awareness: Organize open days and marketing activities aimed at raising awareness of bank products, educating clients, and fostering stronger connections with the bank.• Target Achievement: Responsible for meeting assigned targets, including new-to-bank accounts, payroll accounts, credit cards, and loans within the assigned portfolio.• Strategic Business Development: Identify and pursue business growth opportunities through referrals, networking, and strategic partnerships, contributing to sustained portfolio growth and revenue targets.• Market Insights & Advisory: Stay updated on market trends, economic shifts, and competitor activities, offering clients relevant insights to support informed financial decisions.• Manage relationships with both mass affluent & high-net-worth clients in the UAE, delivering personalized banking solutions and exceptional service.• Identify and capitalize on new business opportunities through referrals, networking, and strategic partnerships.• Stay informed on market trends and developments to provide clients with relevant insights, enhancing their financial decisions. Show less

United Arab Emirates

● Proactively working along with the RM to maximize business penetration from assigned portfolio companies and ensuring Hsbc is the bank of choice for employee banking needs. ● Attending open days and marketing activities arranged by the RM in the assigned companies with the aim of increasing the bank products awareness and resolving any customer complaints at onsite while getting new business. ● consistently meeting and over achieving on the performance set targets month on… Show more ● Proactively working along with the RM to maximize business penetration from assigned portfolio companies and ensuring Hsbc is the bank of choice for employee banking needs. ● Attending open days and marketing activities arranged by the RM in the assigned companies with the aim of increasing the bank products awareness and resolving any customer complaints at onsite while getting new business. ● consistently meeting and over achieving on the performance set targets month on month.● Manage client onboarding, account maintenance, transactions, and inquiries.● Opening payroll bank accounts for employees of the assigned company portfolio and managing the initial customer relationships. Show less

United Arab Emirates

● Prospected new customers looking for loans and credit cards● consistently met and over achieved on the performance set targets month on month.● Managed customer complaints and resolved them as per the agreed SLA. ● Met customer service expectations while attending to their banking needs

Uganda

• Managed end-to-end account services for retail and corporate clients, ensuring smooth operation and alignment with client goals.• Developed strong relationships with clients by delivering tailored banking solutions and providing strategic guidance on financial matters.• Led client-side projects, ensuring successful execution of operational goals and activities in alignment with client expectations.• Monitored client feedback and market developments to identify opportunities for… Show more • Managed end-to-end account services for retail and corporate clients, ensuring smooth operation and alignment with client goals.• Developed strong relationships with clients by delivering tailored banking solutions and providing strategic guidance on financial matters.• Led client-side projects, ensuring successful execution of operational goals and activities in alignment with client expectations.• Monitored client feedback and market developments to identify opportunities for service improvement and program innovation.• Played a key role in achieving a 10% increase in client satisfaction by enhancing the client engagement experience. Show less

Kampala, Central Region, Uganda

Banking officer and Retail Sales Executive

International Certificate In Wealth And Investment Management

Completed

Certified Retail Banker, Retail Banking

Hons Bsc In Finance Ans Accounting, Accounting And Finance