Kat C. Email & Phone Number

New York, United States

Team Lead - Business Analytics (2019 - present)Staff Manager (2016 – 2019)Administrative Assistant to Chief Marketing Officer (2013 – 2016)Earned promotions to roles of increasing responsibility, currently leading a seven-member Agile team responsible for technical writing and records management. ▪ Managed efforts to implement a new knowledge center and migration from SharePoint 2010 to SharePoint Online. ▪ Implemented Document Creation Timeline and RACI Matrix to define turnaround time and scope for team projects.▪ Developed and maintained operational metrics dashboards using SAS, Tableau, Smartsheet, and Excel to visualize daily performance including KPIs for team performance, financials, procurement and vendor performance, and claims audit metrics.▪ Led mutli-year overhaul of core provider intake process and workflow touching multiple departments, resulting in reduced provider churn and turnover.▪ Automated manual efforts of eliminating personally identifiable and personal health information from internal documents. Standardized document formats to ensure compliance, introduced quality checks, and categorized and classified content metadata.▪ Train and support staff on best practices and processes for records management. ▪ Contributed to overhaul of physical mailroom operations to a digital workflow to increase efficiency. ▪ Developed and monitored multiple corrective action plans to ensure continuous improvement efforts. ▪ Partnered with product owners in backlog management and continuous delivery of features. ▪ Conducted performance reviews for staff and ensure professional development opportunities.