The primary purpose of this role was the management of the company Accounts Receivable and Accounts Payable within the domestic and international supply chain and customer group. Financial analysis, preparation of financial reports for management on Cashflow, Payment Proposal Accounts Payable and forecasted Accounts Receivable data. Relationship management and strategic follow-ups with a proven record of reducing outstanding balances and improving cash flow.

Sabbatical Break that included my Relocation from Melbourne Australia to Europe .

Fixed term contract - The primary purpose of the role was to provide support to the Relocation team ensuring that all Assignment Managers are supported and skilled to perform their roles. Design and implement client specific workflow in line with contractual agreements and policy guidelines. Support day to day service delivery, seeking clarification and approval on policy exceptions as necessary. Assist the Business Developers and Account Management with accurate and timely data analysis… Show more Fixed term contract - The primary purpose of the role was to provide support to the Relocation team ensuring that all Assignment Managers are supported and skilled to perform their roles. Design and implement client specific workflow in line with contractual agreements and policy guidelines. Support day to day service delivery, seeking clarification and approval on policy exceptions as necessary. Assist the Business Developers and Account Management with accurate and timely data analysis and reporting. Show less

The primary purpose of the role was to manage the delivery of Relocation Services across SantaFe s Corporate Client base and Global Accounts.The main responsability of the role was to engage and manage relationships with both internal and external stakeholders, to ensure a seamless transition for clients moving into and out of Australia as across the Globe whilst ensuring high levels of customer satisfaction and a continued growth and profitability of the business.

Reporting to the National Manager – with key areas of responsibility:Account Management: Oversee the service delivery of the Global Mobility team to ensure that their work is performed in accordance with the client’s policies, contractual obligations and quality expectations.Relationship Management: Partner with Account Managers to align service delivery procedures to enable achievement of client goals. Partake in projects, workshops, client reviews and presentations to clients.… Show more Reporting to the National Manager – with key areas of responsibility:Account Management: Oversee the service delivery of the Global Mobility team to ensure that their work is performed in accordance with the client’s policies, contractual obligations and quality expectations.Relationship Management: Partner with Account Managers to align service delivery procedures to enable achievement of client goals. Partake in projects, workshops, client reviews and presentations to clients. Assignment Coordination: Manage the allocation of domestic and international relocation initiations to members of the Global Mobility team, maintain a case load of high end , VIP co-ordinations.Customer Service: Work with the business to ensure processes for the Global Mobility teams are of a high standard to affect quality service delivery to all relocatees. People Leadership: Lead and manage a team of Global Mobility Coordinators to successfully deliver a consistent, highly efficient and client focused service, and foster a culture of customer focus, client first, best practice, success and development. Finance/Administration: Ensure systems are updated for projected revenue, timely and accurate completion of Invoicing, KPI's management and Service Evaluation data. Show less

Reporting to the Sales & Marketing Director – with key areas of responsibility:Service Delivery: Work with the Service Delivery teams to achieve, and continuously improve, processes that are best practice and lead the implementation of changes to improve productivity. Drive escalation resolution and continued performance across the relocation business.Relationship Management: Partner with Account Managers to align service delivery procedures to enable achievement of client… Show more Reporting to the Sales & Marketing Director – with key areas of responsibility:Service Delivery: Work with the Service Delivery teams to achieve, and continuously improve, processes that are best practice and lead the implementation of changes to improve productivity. Drive escalation resolution and continued performance across the relocation business.Relationship Management: Partner with Account Managers to align service delivery procedures to enable achievement of client goals. Be involved in projects, workshops, client reviews and presentations to clients when necessarySkills Knowledge and application of relocation and moving services, with corporate and VIP clients Leadership capability with the ability to engage and influence team members and senior stakeholders Experience analysing processes and identifying commercially and operationally viable improvementsAbility to influence and articulate process improvement recommendations Strong problem solving skills with the ability to negotiate win – win outcomes for all stakeholdersProfessional written and verbal communication skills Ability to build and maintain successful internal and external relationships Consistently displays all company leadership behaviours’ in tandem with core values Show less

Reporting to the Service Delivery Manager – with key areas of responsibility:Working within a large team, the Global Mobility Coordinator is responsible for coordinating domestic and international relocations and acts as the main point of contact for corporate clients during their relocation. Organising domestic and international removalsBooking travel, transport, accommodation and other third party servicesCoordinating Destination Services, such as orientations, home… Show more Reporting to the Service Delivery Manager – with key areas of responsibility:Working within a large team, the Global Mobility Coordinator is responsible for coordinating domestic and international relocations and acts as the main point of contact for corporate clients during their relocation. Organising domestic and international removalsBooking travel, transport, accommodation and other third party servicesCoordinating Destination Services, such as orientations, home and school searches Maintaining relationships with global partners and third party service providers File administration, such as reconciling and authorising invoices and database maintenanceInsurance implementationProblem solving of relocation related issues Skills Customer focussed with the ability to deliver a consistently professional level of service to corporate clientsAbility to form and maintain strong and productive relationships with corporate clients and other internal and external stakeholdersIT literate and experienced with the Microsoft Office suite, relocation specific systems and processesEfficient and concise administration skillsHighly organised and a strong attention to detail Articulate written and verbal communication skills and comfortable working with clients from a variety of cultural backgroundsComfortable working independently, as well as in a team environmentExperience in a service sales environment, the travel industry, project coordination and/or working in global relocations Show less

Responsible for sales and service of international travel product and air bookings for the retail travel agents through phone and email. Daily coordination and administration of correspondence related to the existing bookings and new enquiries.Reporting to the Retail Reservations Supervisor on regular basis. Skills Excellent organisational skills Well developed time management Proven sales ability and experience in customer service in sales environment Specialist… Show more Responsible for sales and service of international travel product and air bookings for the retail travel agents through phone and email. Daily coordination and administration of correspondence related to the existing bookings and new enquiries.Reporting to the Retail Reservations Supervisor on regular basis. Skills Excellent organisational skills Well developed time management Proven sales ability and experience in customer service in sales environment Specialist knowledge of APT International products Demonstrated strong communication skills both over the phone and in personResults / KPI driven Show less

Luxury travel wholesaler with a focus on the Mediterranean and Aegean, with interludes in Europe and Middle East. Themes based upon areas of interest and travel styles: touring, cruising, culture, art & heritage, food wine, education, relaxation & retreat for independent travellers, couples, friends, small groups. Part of this role was to provide input to the Directors on any part of the direction and operations of the Company. Working as part of a small team I was responsible for all… Show more Luxury travel wholesaler with a focus on the Mediterranean and Aegean, with interludes in Europe and Middle East. Themes based upon areas of interest and travel styles: touring, cruising, culture, art & heritage, food wine, education, relaxation & retreat for independent travellers, couples, friends, small groups. Part of this role was to provide input to the Directors on any part of the direction and operations of the Company. Working as part of a small team I was responsible for all accounts the daily operational tasks within the department related to new enquiries, quotes, tailor made itineraries, bookings taken from travel agents, confirmations and amendments. Final check (audits) processes of files/ bookings to confirm 100% accuracy.Reporting on a regular basis to the Directors also assist in continuous improvement of existing policies and processes.Liaising directly with travel agents and consumers also with International suppliers: deluxe hotels and land operators, offering a high quality service delivery. Administration of daily front office tasks, brochures requests, meeting and greeting clients, handling incoming calls from travel agents. Skills Excellent organisational skills and the ability to follow through with parallel tasksExcellent problem solving / researching skillsAccuracy, attention to details and excellent customer service skills A proactive and positive attitude and the ability to work under pressure Strong team player Accomplishments As part of the team, achieved overall revenue of 1.3 million sales in the 2005/2006 financial year.Organized and participated in professional development studies in Egypt, Greece and Austria.Casual part time position: PA for the Honorary Consul of Nepal in MelbourneAssisting with various administration tasks related to travel arrangements, passport and visa applications with the relevant correspondence as per regulations. Show less

Travel wholesaler with operations focused on the Mediterranean, central Europe, UK and Ireland, Middle East and Latin America destinations. Working independently as well as part of a team, I was responsible for maximizing sales for the company and enhancing sales for the travel agents.Assisting with inquiries received from travel agents related to the Product, I assured the efficient communication between operations department and client.Administration of the varying amendments… Show more Travel wholesaler with operations focused on the Mediterranean, central Europe, UK and Ireland, Middle East and Latin America destinations. Working independently as well as part of a team, I was responsible for maximizing sales for the company and enhancing sales for the travel agents.Assisting with inquiries received from travel agents related to the Product, I assured the efficient communication between operations department and client.Administration of the varying amendments and cancellations.Responsible for wholesale reservations, taking bookings from retail travel agents and consumers throughout Australia for flights, accommodation, packages, sightseeing, car rental, rail and cruises.Liaising directly with International and Domestic suppliers such as Airlines, Hotels, and Tour Operators via email/phone/fax.Prepare general quotes and tailored made itineraries. Confirm and invoice finalized bookings, also responsible for collection of payments.Process bookings and prepare, check invoices and travel documents.Skills Commitment to customer service Excellent telephone sales skills with up-selling ability Ability to process bookings effectively and efficiently Attention to details Ability to work under pressure and contribute to a positive work environment Show less