Client Service Executive
CurrentMy role involves customer service of existing client companies, as well as sales when dealing with new company enquiries. My administration duties include daily banking and handling sensitive client data in connection with scheme membership, and sickness and death cases. I set up regular weekly sick pay payments and one-off lump sum benefit payments as per the schemes’ rules and regulations. Up to 2018 I was also working on the auto enrolment pension scheme, onboarding new companies, processing employee data, handling enquiries from firms and individuals, plus testing new IT system functions as they evolved.