Service Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Katariina Häkkinen Email & Phone Number
Service Manager
at
Fellowmind
LinkedIn matched
✓ Verified August 2026
2 data sources
Profile completeness 86%
Who is Katariina Häkkinen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Katariina Häkkinen is listed as Service Manager at Fellowmind, a with 1450 employees, based in Finland. AeroLeads shows a matched LinkedIn profile for Katariina Häkkinen.
Katariina Häkkinen previously worked as Project Manager at Azets and Project Manager at Efecte Plc.
Company email context
Email format at Fellowmind
This section adds company-level context without repeating Katariina Häkkinen's masked contact details.
Fellowmind
Review company-level records connected to Katariina Häkkinen before choosing the right outreach path.
Profile bio
About Katariina Häkkinen
Katariina Häkkinen is a Service Manager at Fellowmind. They possess expertise in technical support, mentoring, incident management, service desk, service desk management and 32 more skills. They is proficient in Swedish and English.
Listed skills include Technical Support, Mentoring, Incident Management, Service Desk, and 33 others.
Current workplace
Katariina Häkkinen's current company
Company context helps verify the profile and gives searchers a useful next step.
Fellowmind
10 roles
Katariina Häkkinen work experience
A career timeline built from the work history available for this profile.
Project Manager
Apr 2024 - Sep 2024
Project Manager
Dec 2020 - Jan 2024
Director, Customer Success
May 2018 - Dec 2020
Manager, Service Desk
- Line and service management in service desk- Capacity and shift planning, recruitment- Coaching, training and supporting specialists- Co-operation with other related teams and stakeholders- Participation to projects, training planning, developing and improving SD functions in operational level- Building and transferring new services to team- KPI and SLA reporting and followup, ensuring that team and specialists will achieve their targets- Creating and improving… Show more - Line and service management in service desk- Capacity and shift planning, recruitment- Coaching, training and supporting specialists- Co-operation with other related teams and stakeholders- Participation to projects, training planning, developing and improving SD functions in operational level- Building and transferring new services to team- KPI and SLA reporting and followup, ensuring that team and specialists will achieve their targets- Creating and improving work instructions Show less
Jun 2016 - May 2018
Incident Manager
- SLA monitoring- monitoring for all queues related to customer and pushing tickets towards solutions- investigation, tracking and classification of requests and incidents- co-operation with service manager, 2nd and 3rd line management and customer team to ensure both customer satisfaction and efficient work results and also good work motivation in team- co-operation with the customer, process monitoring and implementing- reporting results, creating and improving SD… Show more - SLA monitoring- monitoring for all queues related to customer and pushing tickets towards solutions- investigation, tracking and classification of requests and incidents- co-operation with service manager, 2nd and 3rd line management and customer team to ensure both customer satisfaction and efficient work results and also good work motivation in team- co-operation with the customer, process monitoring and implementing- reporting results, creating and improving SD instructions- helping the SD team to solve the tickets, looking for solutions and methods to prevent future problems Show less
Sep 2015 - Jun 2016
It Support Specialist
- user access management, workstation/application/hardware support and general user support- incident management
Jul 2015 - Sep 2015
Customer Support Technician
- Level 1 consumer ink/laser printer support (hardware, software)- technical translations english-finnish-english- backuping logistics and retailer support team- case investigation&follow-up, helping other agents to solve complicated tickets
Aug 2013 - Jul 2015
Jun 2012 - Oct 2012
Customer Service Employee
Opteam
Several different jobs as salesperson, restaurant and hotel worker.
Jul 2006 - Dec 2010
Team & coworkers
Colleagues at Fellowmind
Other employees you can reach at fellowmindcompany.com. View company contacts for 1450 employees →
CW
Christer Wombell
Colleague at FellowmindGreater Jönköping Metropolitan Area, Sweden
View →
DR
Dominik Rickmann
Colleague at FellowmindFrankfurt, Hesse, Germany
View →
JH
Jali Häkkilä
Colleague at FellowmindHelsinki, Uusimaa, Finland
View →
WK
Wilfred Kluin
Colleague at FellowmindDeventer, Overijssel, Netherlands
View →
SB
Sarah Bjørch
Colleague at FellowmindDenmark
View →
JO
Jaana Oksa
Colleague at FellowmindTampere, Pirkanmaa, Finland
View →
SI
Sari Inkinen
Colleague at FellowmindFinland
View →
MG
Mattias Gröndahl
Colleague at FellowmindVäxjö, Kronoberg County, Sweden
View →
ES
Esli Smulders
Colleague at FellowmindMaasbree, Limburg, Netherlands
View →
MT
Mark Tölle
Colleague at FellowmindBielefeld, North Rhine-Westphalia, Germany
View →
Christer Wombell
Colleague at FellowmindGreater Jönköping Metropolitan Area, Sweden
View →
DR
Dominik Rickmann
Colleague at FellowmindFrankfurt, Hesse, Germany
View →
JH
Jali Häkkilä
Colleague at FellowmindHelsinki, Uusimaa, Finland
View →
WK
Wilfred Kluin
Colleague at FellowmindDeventer, Overijssel, Netherlands
View →
SB
Sarah Bjørch
Colleague at FellowmindDenmark
View →
JO
Jaana Oksa
Colleague at FellowmindTampere, Pirkanmaa, Finland
View →
SI
Sari Inkinen
Colleague at FellowmindFinland
View →
MG
Mattias Gröndahl
Colleague at FellowmindVäxjö, Kronoberg County, Sweden
View →
ES
Esli Smulders
Colleague at FellowmindMaasbree, Limburg, Netherlands
View →
MT
Mark Tölle
Colleague at FellowmindBielefeld, North Rhine-Westphalia, Germany
View →
FAQ
Frequently asked questions about Katariina Häkkinen
Quick answers generated from the profile data available on this page.
What company does Katariina Häkkinen work for?
Katariina Häkkinen works for Fellowmind.
What is Katariina Häkkinen's role at Fellowmind?
Katariina Häkkinen is listed as Service Manager at Fellowmind.
Where is Katariina Häkkinen based?
Katariina Häkkinen is based in Finland while working with Fellowmind.
What companies has Katariina Häkkinen worked for?
Katariina Häkkinen has worked for Fellowmind, Azets, Efecte Plc, Tieto, and Sykes Enterprises, Inc..
Who are Katariina Häkkinen's colleagues at Fellowmind?
Katariina Häkkinen's colleagues at Fellowmind include Christer Wombell, Dominik Rickmann, Jali Häkkilä, Wilfred Kluin, and Sarah Bjørch.
How can I contact Katariina Häkkinen?
You can use AeroLeads to view verified contact signals for Katariina Häkkinen at Fellowmind, including work email, phone, and LinkedIn data when available.
What skills is Katariina Häkkinen known for?
Katariina Häkkinen is listed with skills including Technical Support, Mentoring, Incident Management, Service Desk, Service Desk Management, Customer Service, Printers, and Laser Printers.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial