Katariina Luukkanen Email & Phone Number

Helsinki, Fi

Helsinki, Fi

Helsinki, Uusimaa, Finland

Espoo, Finland

valotalive.com is a cloud service that delivers smart content services for digital signage.My role as a Partner Manager consist of engaging with partner executives to influence and align their business strategies with Valota’s strategies. My work is to develope and drive a joint partner account plan and strategy, pulling in all cross-functional resources to plan for a mutually beneficial outcome.I do Sales enablement by engaging with the Partners’ sales leaders and sales team to improve their effectiveness in selling Valota services. Sales opportunity assessment is to maintain visibility of high value partner opportunities and act as the interface between Valota and partner's AM.

Espoo

Valota is an Intelligent Visual Communication Company focusing on Digital Signage managed services and Content as a Service (CaaS).A role in Sales working with medium and large corporate customers focusing on digital signage managed service sales & Valota´s value add services. I also coordinate and supervise implementation projects as a PO / PM.

Finland, Espoo

AinaCom Ltd is a telecommunications service provider with over 130 years of experience in solving communications challenges. AinaCom Ltd is focused on corporate customers helping your business to succeed by moving text, images, sound and moving images from one person to another. A role in Sales opportunity process assisting B2B Sales Division. My main responsibilities were inviting tenders from subcontractors, conducting and assisting in service demonstrations for external customers and assisting in the process to determine ideal business and technical solution for the customer. I also worked as a project manager for external customers in Unified Communications platform upgrade project.Keywords: B2B sales, sales presentation, pre-sales, project management, purchase process,

Finland, Espoo

Product management:- Managed different product areas: voice services (fixed line service, domestic and international calls, service numbers etc), Mobile switch board service and data, IT & ISP services- New product development: gathering ideas and then developing them into commercial products with development team: process development, pricing, integrating new products into existing product lines, drafting product brochures and other commercial product materials, inside sales and training, product launch- Product maintenance including life cycle management, sales tracking & profitability analysis, product changes etc.Keywords: product management, product development, project management, pre-sales, process management, business processes

Finland, Espoo

A role in external customers service implementation projects as a project manager / coordinator- Project planning, & scheduling & monitoring- Giving the customer all necessary information- Helping the customer in service implementation- Fault management during implementationI also acted as an interface between external customers & sales division and the network operator in matters related to GSM network coverage coordinating queries and additional construction projects.Keywords: B2B, project planning, project management, service delivery, service implementation, customer service, customer experience, customer support

Finland, Helsinki

A role in external customers service implementation projects as a project manager / coordinator. Working as a liason between DNA Finland's corporate customers project office and retailers and end-customers.- Project planning, & scheduling & monitoring- data collection and verification- Fault management during implementationI also acted as an interface between retailer /end-customer and the network operator in matters related to GSM network coverage coordinating queries and additional construction projects.Keywords: B2B, project planning, project management, service delivery, service implementation, customer service, customer experience, customer support

Finland, Helsinki

I was responsible for the designated corporate customers (Finnish TOP 500) taking care of customer service and building customer relationships. - Service maintenance (connection and disconnection of services), ledger management, fault management, reporting of services & billing status- Participated in new customers delivery projects starting to build customer relationship from early on Keywords: B2B, establish & maintain long-term client relationships, customer satisfaction, customer service, customer experience, customer support, service management, project management, service delivery, service implementation,

Finland, Helsinki

I worked in a contact center helping consumer customers in their problems with their mobile phones. My work included everything from guidance how to use a mobile phone to billing and credit control issues. I also worked as a mentor in our team and acted as a deputy team leader. I took part in a project where we started a new contact center from scratch providing training and support for new service advisors to their work. Keywords: B2C, customer service, customer support, service management, customer experience

Bachelor Of Economics, International Marketing

Night school aside work.

Diploma In Business & Administration (Yo-Merkonomi), Foreign Trade

Activities and Societies: Secretary of the Student Council (1996 - 1997)

Finnish Matriculation Examination (A-Level Equivalent)