Katarina Tuttle Email & Phone Number

Information technology support for Providence Health Hospital employees.· Conduct 30 inbound client facing support requests per day on average –about 500 calls a month· Maintain a 70% first call resolution rate.· Resolve support requests within 12.5 minutes on average - company wide average handle time is 15 minutes.· Complete post call documentation in under 2 minutes on average.· Ability to multi-task by navigating system applications while driving resolutions with customers via phone support.· Strong organizational, analytical, written and verbal communication skills.

Property Manager for a new construction apartment building.· Created marketing plan and application process to attract new tenants.· Sourced and tracked applicants through a CRM pipeline.· Scheduled and conducted showings for available apartments.· Qualified, and interviewed prospective residents for eligibility.· Main point of contact for clients, maintaining excellent relationships.

Portland, Oregon Metropolitan Area

Provided product support to educators, and the board of education.· Provided customer support via phone, email and chat.· Conducted an average of 40 coaching calls per day.· Provided peer coaching and user training to teachers.· Salesforce CRM knowledge and hands-on experience.· Leading projects to help efficiency and product development.· Deep knowledge of MAP Suite products· Proficient with Microsoft Word, Excel, and Powerpoint.

Vancouver, Washington, United States

Office Administrator for a gun accessory manufacturer.· Processed customer orders, refunds, and inquiries.· Provided Executive Assistance to the owner with various ad hoc tasks.· Evaluated incoming vendor requests for distribution.· Provided Customer Service to inbound calls.

Portland, Oregon Area

- Assessed customer interactions looking for new sale opportunities- Identified key areas for user experience improvement- Provided training to new customer service agents- Quality control for 24/7 service agents- Maintained knowledge database about clients, products, and payment options

Portland, Oregon Area

- Appointment setting and providing guidance through purchasing process- Time sensitive sales, across multiple industries and verticals- B2C customer requirements and Socratic feedback method- Handling multiple interactions simultaneously

Portland, Oregon Area

- Development of a custom CMS for image hosting, manipulation, and social media implementation- Utilized ReactJS, Ruby on Rails, and CSS- User experience focused, with constant feedback from end users

Malta, Europe

Welcoming new students every week and getting them familiar with the school, events and country of Malta.