Katarina Matic Email & Phone Number

Manage the Serbian branch growing the team from one to six people in only a few months.Ensuring that staff are motivated, monitored and measured in line with the company targetsProducing accurate reports on team performance.Preparing daily workloads for staff & coordinating the daily allocation of workDealing with and resolving problems and issues which arise.Designing and implementing business plans and strategies to promote the attainment of goalsCreating systems, automation, SOPInvolved in the recruitment of new staff.Ensuring all administrative and IT records are entered and updated correctly.Providing prompt and accurate information on individual performance.Developing goals and objectives that tend to growth and prosperityEnsuring that the company has adequate and suitable resources to complete its activitiesOrganizing and coordinating operations in ways that ensure maximum productivity

Execute the e-commerce work such as customer care, order fulfillment, product listing,Works with Merchants, Vendors to establish and maintain DropShip vendorsMaintaining and improving the content of listings to increase product ranking.Responsible for staffing (hiring and training/coaching) of the team.Manage digital marketing campaigns (Facebook ad), maintaining and interacting with customers over Facebook pagesMonitor all channels for opportunities to optimize the overall customer experience, including managing customer feedback and reviews

Preparation of marketing strategiesOversee the creation and delivery of press releases, advertisements, and other marketing materials.Engage consumers on social media.Lead all areas of content generation and production across all media platforms.Drive overall CRM and direct marketing.

Uk

Bachelor’S Degree, Informatics And E-Business

High School, Environmental Protection