Katarina Penfold Email & Phone Number

Edmonton, Alberta, Canada

• Establish heat press settings: time, temp, and pressure for various fabrics
• Maintains logs and records of units produced, including errors resulting in rejected or discarded pieces.
• Accurately read work order instructions and carried out operations as required.
• Proficiently operate heat press, obtaining hourly production rates
• Perform basic and routine equipment adjustments and maintenance before use to ensure proper setup and alignment.
• Examining and inspecting products, containers, and materials to ensure packing specifications are met, followed by proper labeling

Edmonton, Alberta, Canada

• Reviewed and processed up to 500 surveys to create an equal number of tags with a high accuracy level
• Utilized proficiently Tagging Software and MS Excel to process orders increasing productivity rate by 20%
• Used software called Pattern Smith used for nesting of designs, full control over the two industrial Auto Metric cutting tables
• Cut materials such as silicone, Teflon, and elevated-temperature aluminum
• Provided excellent customer service with compassion and commitment toward fulfilling the clients’needs
• Communicated effectively with diverse teams to achieve common goals that benefit the customers

Edmonton, Canada Area

• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Supervised changing rooms, rehanging unwanted merchandise, and supported loss prevention initiatives
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Greeted customers, offered assistance in finding requested items, and carried merchandise to the checkout line.
• Engaged with customers to build rapport and loyalty.

St. Albert, Alberta, Canada

• Cleaned and restored customer contents that had been affected by fire, water, mold, or smoke damage
• Operated the Esporta Machine and Ultrasonic Machine to effectively clean all damaged items
• Created a file for each job to record all items that can be salvageable verses needing to be written off creating the base point on the customer record.
• Completed all files and paperwork in a timely and organized manner.
• Participated in full house clean ups and contents recovery to remove smoke and flood damage during the Fort McMurray wildfire 2016.
• Joined along the way the housekeeping department to do full house cleans, and pre and after job site clean ups

Edmonton, Canada Area

• Digitized efficiently 1 year of back-paperwork within the first 6 months at Investors Group in half the expected completion time.
• Completed accounting, payroll, and administration diplomas to improve performance as support staff
• Handled client files with integrity, and work ethic, following FOIP guidelines
• Provided excellent customer service with compassion and commitment toward fulfilling the client's needs
• Communicated effectively with diverse teams to achieve common goals that benefit the customers

Edmonton, Canada Area

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.Processed cash, credit, debit, and check payments
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used POS system to process sales, returns, online orders, and gift card activations.

Wembley, Alberta

• Strengthened customer expectations in areas such as timeliness, quality, and consistency
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Operated point of sales equipment
• Inventoried and rotated stock
• Sold Lottery tickets and store merchandise
• Communicated and upheld store standards at all times

Employment And Training Program

Career and Employment workshops (on topics related to work and life skills, career and labour market information, resume and cover letter.

Accounting And Payroll Administration Diploma, Accounting And Finance

Human resources, Accounting fundamentals, Payroll fundamentals, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook.

High School, High School/Secondary Diplomas And Certificates, Graduated

Activities and Societies: Criminology, Introduction Law, introduction psychology, Art classes, drama production set up, choir.