Owner of enterprise software solutions generating~$45M+ in worldwide revenue with direct responsibility of P&L goals tied to ~$28M in revenue.Thought leader and collaborator with 400+ clients utilizing the products as hosted SaaS and On Premise solution.Leading growth of Product Managers and Analysts dedicated to definition of strategy and roadmap for 3 market leading products.Closely working cross-functionally with Sales, Marketing, Development, Professional Services and Customer Support to deliver best in class and value driven solutions.Driving innovation to expand footprint of the products by identification of new marketsOwner of pricing definitions and strategy.Accomplishments:• Achieved 25% revenue growth in two years• Retained 100% of talent during “great resignation” cross functionally• Grew Product team by 20%• Reintroduced User Group communities• Adopted Agile release train methodologies

Owner of Professional Services revenue goals of~$4M tied to Financial Control Solutions.Lead team of 16 consisting of Business Consultants, Technical Consultants and Project Managers to ensure successful delivery of 200+ projects annually for hosted SaaS and On Premise deployments of products.Achievements:• Overachieved revenue goals by 29%• Retained 100% of Professional Services talent• Established standard processes for interactions with Sales Teams• Created standard pricing of services and contract templates

Owner of strategy and priorities during transition of a product from SaaS to Platform.• Aligned with key business goals and driving towards assigned KPIs to ensure stability of the health of the business. • Facilitator of user communities to foster communication and learn about the needs of consumers• Working closely with architects and dedicated SCRUM team on research, definition and testing of next generation experiences using APIs, improving conversion and customer satisfaction• Data-driven decision making• Focused on achieving both short and long-term goals with the ability to drive and execute an agenda in a fluid environment while constantly learning and iterating• Leading competitive research efforts to stay informed about the benefits shopping business landscape and market trends• Foster and environment that creates high performing scrum teams

Leader of Professional Services team of 9 dedicated to HCM platform implementation for Private Equity market sector.• Managed relationships with customers located in both US and Canada.• Thought leadership and leader is execution to 50 active client projects• Served as point of escalation for project roadblocks and drove for obstacle removal to meet client’s deadlines.• Responsible for project forecasting and resource allocation to ensure smooth project execution for customers.

Owner of strategy and product priorities to enable seamless and standard onboarding of Insurance Carrier and Specialty Provider’s offerings to allow for best in class Consumer experience based on benefits understanding and education.• Responsible for roadmap definition based on Seller feedback through Advisory Councils.• Successful onboarding of products for 2 Medical Carriers, 5 Life and Ancillary and 8 Specialty Providers.• Working closely with architects and dedicated SCRUM team on research and definition of new capabilities before passing on to Product Owner for execution

Leader of Professional Services team of 17 dedicated to Insurance Carrier project work delivering ~6$M annually of implementation services across 4 products.• Demonstrate excellent communication skills while working with key decision makers across multiple departments, including engineers, analysts and support staff. • Implement cross-carrier solutions for Insurance Carriers such as United Healthcare, Aetna, BCBSSC, BCBSMA, BCBSKC and many others.• Play a major role onboarding Global Resourcing initiative across all Configuration and Consulting Teams.• Maintain positive relationships with Customer Success Management Teams to provide state of the art support to all clients.• Create and adopt use of external functionalities in Salesforce.com to track incoming client requests for traceability and reporting purposes.• Build dashboards and reports in Salesforce.com to outline accomplishments to upper Leadership.• Make recommendations to Sales and upper management on contractual agreements with clients.• Continuously implement process changes to improve efficiency and effectiveness of resources and quality of work.

Led team of 12 Associates to support configurations of benefits enrollment platform for Medical and Life & Ancillary Insurance Carrier groups.• Manage the initiation of marketplace configurations to new or existing groups• Implemented use of Salesforce.com to track assignments, manage project work and defined standard processes of use• Encouraged creativity, risk-taking and constant improvement• Restructured Team to conform to support need for fast growing clientele

• Updated and maintained the online benefits enrollment for clients and internal teams • Acted as an expert for benefits enrollment platform configuration and best practices• Ensured the overall quality of the software configuration as well as provided input on the application design, development, testing, and deployment to meet the client’s business requirements and satisfaction.• Worked with Account Management, Operations Management, Import Services, and Data Analysts to make the Open Enrollment experience as seamless as possible• Assisted in writing application requirements, managed map development and to performed client testing• Managed projects that typically take 1 day to 2 weeks to complete while working with multiple clients at a time. • Worked efficiently within tight time-frame in a fast paced environment• Acted as liaison/facilitator across technical and operational departments• Maintained 99%+ accuracy and quality of configurations• Met dates within project plan/timeline and kept open lines of communication with team members• Worked to ensure client needs are understood and met and integrated within enrollment, payroll and electronic data interchange platforms• Participated in requirements gathering discussions• Maintained a thorough knowledge of benefits enrollment platform and other Enterprise applications• Continually learned and became an expert on software that is updated quarterly• Managed a heavier work load and was available during non-standard working hours during Open Enrollment Season (September – December)

• Managed relations with strategic vendors such as: Ford, Volvo, BMW, Mini, Cisco, Dell, Sony• Conducted daily communication with vendors considering their needs, problems, and issues.• Preparations of sales reports for the vendors• Participation in meetings with existing and potential vendors such as Siemens and Suzuki.• Preparation of information materials for vendors such as Dealers Manual, sales presentations and more.

• Managing President's calendar • Preparation of presentations, reports and statements for Board of Directors meetings• Arrangements concerning all business trips • Managing President's incoming and outward correspondence • Coordination of information flow within the company • Managing managerial meetings

Customer Service