Katarzyna Banas Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

✅Define and execute sales strategy, KPI’s and work standards for Market Facing Teams✅Design the customer’s ideal journey path – from lead generation & customer acquisition via customer onboarding till customer expansion and development✅Build, develop and lead Customer Success Team – significantly improving customer’s retention and minimizing churn✅Implementation of upsell and cross-sell strategies along with product development, based on the segmentation✅Re-launch of SalesForce as unified source of knowledge about Customers✅Implementation of Account Management strategy, supported by communication strategy✅Implementation of Customer Experience Management strategy

Warsaw, Masovian District, Poland

✅Managing 95-people Client Success Team grouped into 3 forces: Business Development, Account Management, Sales Support, working in various European countries with 200MM EUR annual sales✅Redesign of the Client Success structure: ➡ roles & responsibilities, supported by new bonus scheme ➡ implementation of new upsell and cross-sell strategies, supported by the trainings scheme for all team members✅Implementation of Customer Experience Management strategy✅Implementation of the new CRM system to support reporting & 360 customer management✅Implementation of the Customer Survey plan

Warsaw, Masovian District, Poland

✅Responsibility for the whole Sales Team in Europe (Poland, Germany, France, UK, Russia)✅Development of sales strategies on the key markets, setting and achieving sales targets✅Redesign of the sales bonus scheme✅Development of Sales Agents concept on selected markets

✅Responsibility for the performance of CEE Sales Team ✅Segmentation of the markets, setting the sales strategies for the selected segments✅Business to business sales development on Polish and Scandinavian market✅Redesign of the roles & responsibilities – create Sales Support team

✅Integration of RRD and Poligrafia Sales activities after acquisition – office integration, headcount optimization, setting new market targets✅Implementing sales procedures (incl. SOX requirements)✅Contract re-negotiations (price issues, payment terms, contractual liabilities)✅Customers’ portfolio segmentation & redesign✅Maintaining and developing successful relationships with RRD “global” customers

Managing the Warsaw branch of PDI (all areas of management), responsibility for P&L

Executive Mba

Activities and Societies: SAAMBA - Students and Alumni Association of Warsaw University of Technology Business School- Connect.

Ma, International Trade