Katarzyna Michalak Email & Phone Number

Wrocław, Woj. Dolnośląskie, Polska

Chicago, Illinois, United States

Responsibilities:• Office and budget management, customer service, marketing.• Creating and developing business connection between the company in the USA and its Polish partners. • Coordinating future business projects.Accomplishments:• Planning and executing company’s relocation from the USA to Poland.

Greater Chicago Area

Responsibilities:• Retail and business customers’ acquisition and expansion; customer service.• Sales of products and services: bank accounts, credit cards, personal and business loans, mortgages.• Cash and checks handling, international wire transfers. Accomplishments:• Recognized as one of top performing bankers in Chicago and Illinois-Wisconsin Region.• Top credit card salesperson – alone exceeding 100% branch goal for credit card sales every month.

Chicago, Illinois, United States

Responsibilities:• Retail and business customers’ acquisition and expansion; customer service.• Sales of products and services: bank accounts, credit cards, personal and business loans, mortgages.• Cash and checks handling, international wire transfers. Accomplishments:• Recognized by Customers and Branch Manager as a person focused on customers’ needs, providing five star service, helping them achieve their financial goals and as a person they would like to come back in the future to do business with. • Successful in setting up appointments both in personal interactions with customers and in cold calling - effective financial well-being conversation value proposition, needs identification and closing. • Within one month only achieved the 4th place for having the most credit card referrals for the first quarter 2015 in Chicago-Wisconsin Region.

Greater Chicago Area

Responsibilities:• Worked with top brands such as Google, Starbucks, Canon, Walmart, Jack Daniels.• Took part in trade shows, EXPOs, festivals, street marketing.Accomplishments:• Requested to promote Google+ Local for all 2013 events (many times as an Event Manager).• Recognized as a top promoter of many wine and liquor brands.

Greater Chicago Area

Responsibilities:• Office management; creating marketing campaigns and training events.• Sales and post-sale customer service; customer acquisition.• Created the office web site, electronic and direct marketing campaigns, presentations, brochures and flyers.Accomplishments:• Recognized as a Top Recruiter and Top Distributor in the team.• Prepared marketing and training tools resulting in increased sales and recruitment. Took part in many Personal Development Trainings, Leadership Development Weekends, Health and Wellness Conferences and Seminars (Prague, Warsaw, Atlanta, Los Angeles, Las Vegas, Orlando, Chicago).

Warsaw, Masovian District, Poland

Responsibilities:• Responsible for marketing and public relation in all areas of company operation in Poland: corporate marketing, shopping and leisure centers, residential projects, outlets and retail parks.• Created and executed marketing campaigns to drive sales and increase brand awareness; market research.• Cooperated with advertising and public relation agencies, architectural studios, real estate brokers, media houses, responsible for media relations. Accomplishments:• Created and executed marketing, public relations and sales strategy for a residential project in Wrocław in less than 3 months.• Prepared marketing strategy for a shopping and leisure center in Poznań, including organizing Grand Opening Event and press conference.

Warsaw, Masovian District, Poland

Initially hired as Marketing and Construction Assistant. On proving marketing savvy, promoted to independent Marketing and Leasing Specialist. Company and personal growth resulted in mastering new areas of sales and customer relations leading to achieving the Assistant Marketing Manager position. Proved professional, maintained strict adherence to timelines and deadlines ensuring detailed accuracy.• Built successful partnership with Marketing and PR agencies, architects, real estate agents and the media.• Prepared brochures, presentations, press releases and other informational and promotional materials supporting the company and project image, leasing and sales.Exclusive residential project - 2005 – 2007• Repeatedly recognized as Top Salesperson throughout the company - the biggest numbers of apartments sold every month; sale of the top apartment of the project.• Mastered customer service and created relations based on trust generating 30% of new customers from satisfied customers' referrals.• Cooperated with multiple departments to achieve customers’ satisfaction though providing them with requested information, modifications or documents as well as friendly advice and support.• Managed event logistics for the project showcase on residential expos including budget, registration, booth design and set up, as well as marketing materials.Metropolitan – the premier office building - 2001 – 2006• Created content for the project dossier which gained the Metropolitan prestigious MIPIM 2004 nomination as the Best Business Center in the world and then contributed to achieving the actual award. • Executed internal and external events including the Grand Opening of the Project, press conferences, parties for potential clients, real estate agents, journalists and team building events.• Handled leasing office space – presented the project, prepared letters of intent, negotiated agreements.

Postgraduate Studies, Business, Management, Marketing, And Related Support Services

Master'S Degree, English Language And Literature, General