Katascha Green Email & Phone Number

United States

Interview patients at the time of entry to advise the patient of optimal funding programs. Determine financial eligibility for all funding programs; government funding, program funding, public funding, and or patient assistance programs in a business office setting. Ensure that all of Parkland’s patients are screened and qualified for assistance. Verify third party payers and commercial insurance. Process Medicaid payments and disburse to appropriate parties. Direct communication with Texas Health and Human Services Commission to activate Medicaid/Medicare coverage for approved patients. Researched Medicaid/Medicare coverage via TMHP (Texas Medicaid & Healthcare Partnership) for Texas Medicaid that’s under contract with Texas Health and Human Services.

United States

Entered interview information into Campus Evaluation forms for Recruiters.Monitored emails daily from Hiring Recruiters and Managers.Maintained paperwork for each candidate to ensure that all documents were received and securely stored. Assisted with New Hire Orientation processes. Processed drug screen results for new hires.

Dallas/Fort Worth Area

Contribute to client service by providing timely and effective follow-up with state unemployment agencies in relation to unemployment claims filed against our clients’ tax accounts.Work with the Operations Managers and/or corporate personnel of clients in order to obtain separation information and supporting documentation to respond to our clients claims. Organize, analyze, and maintain large volumes of paperwork associated with unemployment claims and tax processes.Participate in internal meetings and communicate the most current state agency processes to appropriate processing center staff. Communicated effectively with high-level client contacts. Participate in internal meetings and communicate the most current state agency processes and tendencies to appropriate processing center staff.Communicate effectively with high-level client contacts.

Dallas/Fort Worth Area

Welcomed visitors by greeting them, in person or on the telephone, answering or referring inquiries.Directs visitors by maintaining employee and department directories; giving instructions.Maintained security by following procedures, monitoring log books, and issuing visitor badges.Complied with office procedures, rules, and regulations.

Dallas/Fort Worth Area

Assisted with processing over 125-200 mortgage loans weekly and meeting productivity guidelines.Performed an Escrow Analysis to assist in the determination of Loan Modifications.Entered borrower’s financial information into various systems and databases.Analyzed files that were in danger of going to Tax Sale, Foreclosure, and or Bankruptcy.Communicated with client(s) the status of loans per reports generated and maintained daily.Assisted Sr. Underwriter with contacting customers for supporting documents.Received invoices from tax agencies and ensured that payments were posted in a timely manner.Investigated and paid on delinquent Escrow and communicated new loan details to the customer and or client.Monitored properties for future tax payments to ensure that all tax payments were sent/received to the Taxing Agencies in a timely manner.Served as a Client Liaison for Celink Reverse Mortgage also known as MetLife Bank.Maintained a courteous and professional tone when speaking to clients and third parties.

Dallas/Fort Worth Area

Served as a Quality Control Specialist to ensure that all processes were efficient and productive as possible.Loaded customer and clients’ financial information into various databases for approval of mortgage loans.Analyzed data provided by Taxing Agencies and Clients to ensure proper distribution of Escrow payments.Resolved issues and concerns related to loan documents when escalations were requested.Performed Escrow Analysis on loans that were in danger of Foreclosure, Tax Sales, etc.

Dallas/Fort Worth Area

Investigated and resolved escalated Customer Service issues.Procured tax amounts from Taxing Agencies via email, phone, and fax on a daily basis.Held weekly conference calls with corporate and local field office to level set any changes or process improvements.Compiled and entered tax data to report to various departments.Contributed to the quality control of loans to ensure their accuracy.Served as a Customer Service Representative for two external customers-held weekly conference calla and provided weekly status reports for outstanding loans.

Master Of Business Administration - Mba, Healthcare Management, 3.63

Bachelor Of Business Administration - Bba, Accounting, 3.88 Gpa

Activities and Societies: President’s List, Dean’s List, Inducted into two Honor Societies-Alpha Sigma Lambda & Alpha Chi (2018).

Diploma, Studied Business Administration

I studied Word Processing.