Katrina Charleen Baritua Email & Phone Number

Parañaque, Ncr, Ph

 Liaise with the Audit team, both in Sydney and Manila, on resourceavailability. Reconciliation of leave for the Audit division, including dailycommunication to Managers of any sick/personal carer’s leave. Reviewing timesheets for completion. Assisting with general queries and ad hoc administrative tasks. Coordinating with managers to ensure Client Readiness procedureshave been followed internally. Provide support for follow up communication with the client.

Makati City, Philippines

 Provide high-level office services in the Manila and Audit team operations. Create, revise and implement administrative systems, procedures, and policies, by analyzing operating practices. Resolve business concerns and issues by analyzing data, and identifying solutions. Maintain workflow by studying methods, and developing reporting procedures. Organize social events for Manila Operations. Maintain adequate stocks of office supplies and equipment. Travel… Show more  Provide high-level office services in the Manila and Audit team operations. Create, revise and implement administrative systems, procedures, and policies, by analyzing operating practices. Resolve business concerns and issues by analyzing data, and identifying solutions. Maintain workflow by studying methods, and developing reporting procedures. Organize social events for Manila Operations. Maintain adequate stocks of office supplies and equipment. Travel management for HLB management team to and from Sydney. Perform any other administrative or non-administrative duties as assigned by any of the management team. Show less

Makati City, Philippines

 Worked for several departments and more than one director and performed administrative tasks such as make appointments, book flights and make travel arrangements. Managed inventory of assets and supplies, monitored peripheral and supplies inventory. Created and modified documents, made PowerPoint presentations if necessary, copy, print materials. Assisted managers and team members during events or conferences, in terms of room set-up and food catering. Greeted visitors and… Show more  Worked for several departments and more than one director and performed administrative tasks such as make appointments, book flights and make travel arrangements. Managed inventory of assets and supplies, monitored peripheral and supplies inventory. Created and modified documents, made PowerPoint presentations if necessary, copy, print materials. Assisted managers and team members during events or conferences, in terms of room set-up and food catering. Greeted visitors and determine whether they should be given access to specific individuals. Coordinated between departments and operating units in resolving day-to-day administrative and operational problems Scheduled and coordinated meetings, interviews, and other similar activities in onboarding new hires. Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories. Contributed to team effort by accomplishing related results as needed. Processed invoices for mobile phone usage, procurement, credit cards, among others. Performed multifaceted general office support. Show less

Makati City, Philippines

 Provided office support services in order to ensure efficiency and effectiveness within the office. Provided logistical support to meetings held in the Board Room, meeting rooms and training rooms, and assisted in arrangements for catering provisions. Provided office supplies and maintain adequate stock; task includes ordering new supplies, identifying new suppliers and obtaining the best price. Managed company trunk line; in receiving and transferring telephone calls… Show more  Provided office support services in order to ensure efficiency and effectiveness within the office. Provided logistical support to meetings held in the Board Room, meeting rooms and training rooms, and assisted in arrangements for catering provisions. Provided office supplies and maintain adequate stock; task includes ordering new supplies, identifying new suppliers and obtaining the best price. Managed company trunk line; in receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the office communicator system or connecting callers to staff members personal direct line voicemail. Prepared outgoing packages and processed invoices to ensure costs are allocated to the relevant departments. Assisted with administrative overflow and special projects from other departments as needed. Reported any maintenance issues immediately to line manager, including all furniture, fittings and equipment. Other projects as required. Show less

Manila City, Philippines

 Performed preparation and processing of all administrative duties for Guests throughout the voyage including embarkation /disembarkation duties activities, preparation and completion of Guests billing and settlement of accounts. Maintain and update manifests and reports properly. Provided a central Guest reception and information service center to all Guests inquiries onboard and throughout the designated itinerary. Responded to guests’ needs and requests by notifying appropriate… Show more  Performed preparation and processing of all administrative duties for Guests throughout the voyage including embarkation /disembarkation duties activities, preparation and completion of Guests billing and settlement of accounts. Maintain and update manifests and reports properly. Provided a central Guest reception and information service center to all Guests inquiries onboard and throughout the designated itinerary. Responded to guests’ needs and requests by notifying appropriate department of requirement. Take ownership of Guest challenges and onboard unresolved situation. Ensure that an appropriate resolution is found. Complete all other miscellaneous duties as directed, including cabin service order-taking, housekeeping requests and DVD rentals. Perform cash transactions required by Guests including and not limited to cashing travelers’ checks, selling stamps, making change, foreign exchange, gratuity adjustments and settlement of accounts in a manner consistent with established policies and procedures. Create a thorough report of night issues and distribute to ship’s management at the end of night shift. Ensure complete handover with incoming daytime Guest Relations staff. Assist VIP guests on dinner, spa and shore excursion reservations onboard; suggest restaurants, shopping location and other places of interest for the guest in the area; act as a guide in local tourist maps and geographical area, takes care of guests essentials and belonging; pick up and/or deliver items; plan special events and/or private parties. Show less

Baguio City, Philippines

 Assisted with queries from agents and Team Managers, same or different department. Ensured the effective coordination and implementation of supervisors' schedules every month and arranging weekly meetings specified by the supervisors. Provided general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and… Show more  Assisted with queries from agents and Team Managers, same or different department. Ensured the effective coordination and implementation of supervisors' schedules every month and arranging weekly meetings specified by the supervisors. Provided general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and taking down minutes as needed. Ensured the office filing systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval. Maintained adequate stocks of office supplies as required and coordinates maintenance of office equipment. Performed any other duties as may be required, such as retrieving files/documents for preparation of reports, preparing tables and charts for reports, organizing internal events and center set-up for special incentives, events, etc. Show less

Makati City, Philippines

 Assist Human Resources and Training Department with employee training programs and social events, including: preparing manuals and supplies, updating and coordinating calendars, room set-up, and center set-up for special incentives and events. Provided general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines… Show more  Assist Human Resources and Training Department with employee training programs and social events, including: preparing manuals and supplies, updating and coordinating calendars, room set-up, and center set-up for special incentives and events. Provided general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and taking down minutes as needed. Assessed Training needs for new and existing employees. Organized, developed or sourced training programs to meet specific training needs. Maintained employee training records. Handled logistics for training activities including venues and equipment. Show less

Makati City, Philippines

Inbound customer service for hotel reservations and other guest relations.Answered calls professionally and responded to customer inquiries.Handled and resolved customer complaints.Provided customers with product and service information.Processed orders, forms and applications.Identified and escalated priority issues.Followed up customer calls where necessary.