Kathryn Frey Email & Phone Number

Pleasanton, California, United States

United States

Customer support analysis for student product.

Fremont, California

Fremont, Ca

- Assist students with completion of leave of absence requests, shift transfers, and scheduled absences- Use Campus Vue to enter and monitor attendance, schedule and register students- Run and analyze complex population reports for Board of Directors and executive team on a monthly and as needed basis - Run weekly reports to monitor attendance and absences and verify student statuses- Maintain and monitor Moodle activity for distance learning students- SEVIS Designated School Official, authorizing I-20 forms for M1 and F1 visa students- Official VA certifying official for 3 campuses. Certify enrollments through VA Once on an as needed basis, while remaining main point of contact for VA students and staying up to date on all VA benefit programs. - Build terms, start dates and schedules in Campus Vue for all up coming program starts- Evaluate applicant files and approve transfer credits for degree programs- Ensure all enrollment agreements are within accordance with ACCSC, DOE and BPPE standards- Have a basic understand on Financial Aid processes involving attendance, grades and SAP for clock hour and credit hour programs- Work directly with VP of Operations, VP of Financial Aid and VP of Regulatory Affairs to revise polices and adapt to regulatory changes- Advise Directors and Campus Directors on daily operations to ensure policies are accurately being followed

Fremont, Ca

➢ Complete internal audits and ensure documentation is compliant for ACCSC and BPPE standards➢ Research job descriptions for graduate hires to verify they meet accreditation requirements➢ Monitor externship documentation from employers and students➢ Send out and follow up with student and employer surveys➢ Ensure career progression files are complete and updated, gather missing information as necessary➢ Manage externship attendance sheets for all current externs➢ Assist with performing an analysis on graduate and employer surveys➢ Assist director with following up on employment leads➢ Ensure students and graduates are contacted by team members in a timely manner➢ Work with director in auditing graduate employment verifications, waivers and other departmental requirements to meet compliance standards

Fremont, Ca

➢ Cross check enrollment documents for accuracy and ensure they are within compliance. Track completion of corrections and report updates to admissions director and executive campus director. ➢ Monitor multiple program attendance for current and future seating capacities.➢ Track new students approved credit-granting discounts and alumni tuition discounts. ➢ Execute and compile biweekly performance reports for 10+ admissions representatives. Generate weekly run rate and lead reports for VP. Update monthly performance reports for department.➢ Modify and update enrollment document templates and application files to ensure compliance and accuracy. ➢ Create enrollment agreements for newly developed programs.➢ Developed process to aid academics and student services in LVN and RN selection meetings. ➢ Coordinate terminated students re-enrollment. Calculate course completion adjustments and course repeat costs. Assist students with various departments during readmission process.➢ Monitor multiple campuses readmissions and re-enrollment capacities. ➢ Help develop readmission and course repeat process. Train admissions representatives and registrar on readmission and course repeat process. ➢ Aid in the execution of inquiry intake and inquiry logging and distribution. Enter inquiries and visitor intake into Campus Vue. Train receptionist on inquiry intake, logging and distribution into Campus Vue. ➢ Assist in successful execution of scheduled admissions events. Track event attendance and compile results and progress of event goals. ➢ Manage lobby activity and inbound call distribution during lunch breaks and absences.➢ Develop and edit promotional videos for marketing department.

Newark, Ca

• Independently created the company and manages all aspects of the business, including the business image, advertising/marketing, and scheduling of new projects and clients• Continuously expanding portfolio by photographing clients for weddings, family portraits, and school portraits • Maintains the business website by updating sample portfolios, overseeing the online store interface, and ensuring that all photograph orders are fulfilled in a timely manner• Accurately manages the financial aspect of the business, including the accounts receivable and payables balances• Developed the advertisement flyer which was distributed to schools and business brochures used for marketing

Ventura, Ca

• Promoted to project manager after 3 years and independently managed a team of 4 editors • Performed a variety of administrative responsibilities, including booking flights and hotels for the photography crew, placing equipment orders, accounts receivable, and writing the overall budget for specific projects• Performed duties related to camera operation and inventory of camera equipment for various shooting conferences• Ensured that all orders were completed in a timely manner by personally checking, fulfilling, and shipping all orders for customers• Served as the main contact between the company and our clients• Handled all customer questions and complaints and ensured timely resolution to issues with orders

Ojai, Ca

• Post production coordinator for independent post production facility• Organized and developed a new system for inventory of all master tapes • Managed all working project hard drives and assigned them to editors • Assisted in coordination between SPEED channel, BCII and Quarter Mile films• Established post-production schedule and oversaw all aspects of post-production workflow• Facilitated general office administrative duties; including copying, filing, faxing, shipping and answering phones• Assisted in managing the editing process of “Livin’ the Low Life”, “Car Crazy”, “Hot Rod TV” and “Meguiar’s” commercials• Performed extensive research in order to provide accurate information for filmmakers on documentaries, including “Eating Local” and “Speechwriters”

Bachelor Of Arts, Film And Video Production; Commercial Film

Associate Of Arts (Aa), Business Supervison/Management

Completed my certificate in Business Supervision and Management