Manage 30 employeesManaging Operational BudgetsCreate incentives for staff membersSet Policies and Procedures Oversee recruitment and training of new employeesConducting interviews Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivityCoordinating domestic travel, including flight, hotel, and car rental reservationsProducing reports, composing correspondence, and drafting new contractsPrepare regular management reportsProvide solutions to issues (e.g. employee conflicts, loss of business to competitors)Engaging with suppliersManaging sales and Marketing groups Manage content for multiple websites and social media platformsPrepare Board reports on a monthly basis Manage relationships between the business and external regulatorsManage a project between the business and suppliers to port business numbers from one supplier to another.

Resolve customer complaintsPrepare reports for upper management Oversee recruitment and training of new employeesEnsuring good customer service Managing Call CentreManaging Sales and Marketing groupsCreate employee KPI’s

Adhering SLA’s between service providers and network providersProvisioning network switches according to orders received from service providersMaintaining relationships between service providersManaging rostersWork with different departments to ensure that tasks are completed on time to ensure the team are able to adhere to SLA’s