Kate Aitchison Email & Phone Number

Iowa City, Iowa, United States

• Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues. • Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department. • Work closely with department managers and supervisors to develop them both personally and professionally. • Ensure that all complaints regarding service and/or accommodations are investigated and resolved. • Review work procedures and operational problems to determine ways to improve service, performance, or safety. • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance. • Maintain complete knowledge of all front office department policies/service procedures. • Created schedules for full-time and freelance employees; approved or denied time off requests. • Contributed to accurately entering, maintaining, and processing information in payroll systems.

Coralville, Iowa, United States

• Provided excellent customer assistance. • Helped customers with returns and exchanges. • Assisted customers with questions regarding our merchandise. • Greeted every customer within thirty seconds in a friendly manner.

Monticello, Iowa

Cedar Rapids, Iowa

• Being able to provide superior customer service to multiple customers at one time.• Maintaining a clean and organized workspace throughout the entire day. • Am able to count and handle large amounts of money at once.• I do very well with persuading customers to sign up for a credit card.

Cascade, Iowa

• Performed multiple tasks at once. • Provided continuous supervision to multiple children during indoor and outdoor activities.• Created and maintained safe learning/playing environments.• Organized and executed activities, schedules, and helped develop/reinforce daily routines.• Provided written and verbal updates to parents daily.