Kate Batchler Email & Phone Number

Cincinnati, Ohio, United States

Processed customer payments by acting as the mediator between the customer and the financialinstitution. Adhered to banking regulations and industry best practices when processing payments,such as PCI and security standards. Updated management on payment trends

Cincinnati, Ohio, United States

Organized the preparation of monthly and annual reports to ensure reinsurance information isrecorded accurately. Reconciled premium billing statements and maintained various reinsuranceoperations. Analyzed and reviewed insurance plans to identify issues with potential policies.Processed claim documents and developed the accounts.

Cincinnati, Ohio, United States

Communicated and collaborated with internal departments, agents, and external partners tosupport customer needs as they relate to pending cases and issues. Ensured all assigned caserelated activities are managed in accordance with service level agreements and qualitystandards. Coordinated with underwriters for information or clarification. Followed upwith agents and customers on the status of pending cases and provided feedback andguidance.

Cincinnati, Ohio, United States

Evaluated life applications as applied or modified during the underwriting process. Managedpaperwork to complete the issuing of life policies that included document review and complyingwith time, quality, and compliance standards. Initiated outbound contacts to writing agents toresolve any issues with submitted paperwork and update user systems accurately to reflect casestatuses.

Cincinnati, Ohio, United States

Worked with multiple screens and programs in an image system environment. Checkedapplications and required forms for completeness and discrepancies. Entered applicationinformation into the company's mainframe and notated any outstanding requirements.Clearly and concisely communicated with the team to prioritize daily work related tomodifying, updating, and processing insurance policies.

Cincinnati, Ohio, United States

Prepared documents, checks for image scanning and indexing. Pulled checks for deposit andreconciled the deposits. Administered incoming wires. Cross-trained in 10 different business areas within the department.