Kate Boreham Email & Phone Number

Auckland, New Zealand

Skilled in administering and supporting key platforms such as Active Directory, ConnectWise PSA, Entra, O365, IT Glue and 3CX, with experience in automation, process improvement, and cross-departmental support.Primary Engineer in a comprehensive rebuild of the main CRM system with a focus on enhancing system and end-user efficiency. This initiative improved key processes across departments through automation, significantly increasing operational productivity.I continue to enhance and optimise the application, delivering tailored solutions to meet departmental needs and add measurable value to the organisation.

Auckland, New Zealand

Managed escalated requests and incidents for a key customer, with mentorship from a Senior Systems Engineer.Acted as the primary point of contact for the customer's internal IT team, ensuring seamless communication and support.

Auckland, New Zealand

Handling escalations from the Service Desk.Managed a variety of requests and incidents, providing effective solutions.Trained Service Desk staff on optimised processes and improving efficiency.Assisting my team members with their time and priority management.Escalated complex issues to Senior Systems Engineers when necessary.

Auckland, New Zealand

Provide client support through in-person, email, and phone communication.Expertise in troubleshooting technical issues.Created and maintained documentation for both clients and internal teams.Ability to multitask efficiently in a fast-paced environment.Proactive and forward-thinking approach to problem-solving.