1. Managing accounts for domestic and international clients wishing to purchase books, including libraries, schools, universities, businesses and private individuals; providing library-building and gift list services. Tasks include:- Producing quotes for prospective book purchases, reflecting up-to-date pricing and availability information and shipping costs- Advising clients on suitable books for their requirements; personal shopping- Sourcing requested books, either… Show more 1. Managing accounts for domestic and international clients wishing to purchase books, including libraries, schools, universities, businesses and private individuals; providing library-building and gift list services. Tasks include:- Producing quotes for prospective book purchases, reflecting up-to-date pricing and availability information and shipping costs- Advising clients on suitable books for their requirements; personal shopping- Sourcing requested books, either from shop stock or by ordering from publishers and wholesalers- Liaising with clients over the phone, by email and in person- Processing orders on company databases, raising sales orders, pro formas and invoices; taking telephone payments- Liaising with dispatch department to ensure orders arrive on time2. Managing Foyles' World Book Day school visits programme; hosting school groups, giving tours, introductions and recommendations; liaising with children’s department and booksellers.3. Managing Foyles' book subscription scheme, 'A Year of Books'. Tasks include:- Administration of customer database, ensuring accurate records are kept- Answering customer queries over phone and email- Processing telephone and online purchases- Ensuring the shop floor is equipped to sell subscriptions over the tills, by training shop floor staff, producing reference/training materials and replenishing necessary supplies at each till point- Liaising with colleagues in the buying and marketing teams to order books and supplies; liaising with the goods-in department to facilitate smooth delivery of the books- Packing, posting and invoicing books for subscribers; training and managing shop floor colleagues who assist with these processes Show less

As part of the Web team:- Processing orders placed on the Foyles website: picking, scanning and dispatching ordered books and stationery- Liaising with suppliers and shop floor staff, both at our main store and in satellite branches, to ensure orders are fulfilled and customers' expectations are met- Dealing with customer enquiries and feedback, whether face to face over email and telephoneAs part of the Commercial Accounts team:- Management of the… Show more As part of the Web team:- Processing orders placed on the Foyles website: picking, scanning and dispatching ordered books and stationery- Liaising with suppliers and shop floor staff, both at our main store and in satellite branches, to ensure orders are fulfilled and customers' expectations are met- Dealing with customer enquiries and feedback, whether face to face over email and telephoneAs part of the Commercial Accounts team:- Management of the subscription scheme 'A Year of Books' (see current role for detailed description) Show less

- Advising customers on book purchases and offering recommendations; researching and ordering requested titles- Co-running the children’s section; organising and delivering children’s activities and events (eg. storytime and crafting)- Managing merchandising and ordering for the natural history, gardening, self-help, health and parenting sections- Shelving books; general care and maintenance of displays- Cash handling and till use.

Working regularly with two students, either online or in person – one was a GCSE English Literature candidate, the other an undergraduate in French Studies requiring assistance with his dissertation.

Teaching second-year undergraduate modules in the French department: translation (French-English/English-French) and 'Modernity and the City' (literature, film, visual art).Planning seminars, both independently and in collaboration with fellow teaching staffPreparing relevant supplementary material (eg. handouts, Powerpoint presentations)Holding a weekly office hour for students requiring additional assistance; mentoring students on exam and essay-writing… Show more Teaching second-year undergraduate modules in the French department: translation (French-English/English-French) and 'Modernity and the City' (literature, film, visual art).Planning seminars, both independently and in collaboration with fellow teaching staffPreparing relevant supplementary material (eg. handouts, Powerpoint presentations)Holding a weekly office hour for students requiring additional assistance; mentoring students on exam and essay-writing skillsMarking assignments, coursework essays and exam papers Show less