Kate Brooks Email and Phone Number

Credit Coach

- Motivated and coached Sales Advice Team to achieve top acquisition and retention results with in the region- Ensured the advice team was trained and knowledgeable on all RESL policies and procedures- Worked with underwriters to get applications approved- Influenced, negotiated and gained commitment for activities in the District- Recommended and supported the Region, DVP and Branch Manager’s sales planning and initiatives- Delivered a variety of credit training and product knowledge courses to the Advisors - Executed consistently on key priorities and initiatives- Improved the quality of credit submissions for underwriting- Strived for new skills, knowledge and experience

- Effectively coached and mentored 24 sales and service employees to exceed their performance expectations by achieving top quartile sales results- Consistently achieved strong branch performance in a variety of different branches over the 12 years of branch management- Managed the overall operation of a retail branch, ensuring a superior customer service experience, while developing staff and increasing shareholder value- Led teams through a variety of major changes in their working environment- Developed and managed the sales team by recruiting, training, coaching and recognizing employees - Coached teams to deliver on branch business objectives by meeting/ exceeding individual sales & referral goals