The Alpine Hotel is located in the heart of Warburton. You can dine in our public bar , family bistro or have you own private function room overlooking the Yarra Rive. You can stay in one of our 32 rooms of accommodation. Or you can drink in our lounge whilst the fireplace is roaring. You can share a grazing plate or have a delicious pizza and soak up the sunshine. All produce and wines are locally sourced where possible.

• Supervision of Year 9 to VCE students during exam periods

Casual role requiring all-round hospitality skills.• Hostess, waitress and housekeeping• Liaised with guests and suppliers• Assisted chef with food preparation, general kitchen dutiesKey Events• 3-day conference for 16 delegates• Wedding and reception for 120 guests• 60th Birthday function for 85 guests

Contract team leader role responsible for providing direction, leadership and sound management to the temporary recruitment business unit and to deliver service excellence to Bridge’s clients.• Developed new business opportunities increasing revenue stream• Achieved business unit objectives, productivity, customer service excellence, individual and unit KPIs• Built successful relationships with clients, staff and candidates• Developed staff through mentoring, training and performance management, created a harmonious and collaborative team cultureKey Client• Ford

Team leader and operations manager overseeing the layout department• Oversaw the weekly output of more than 2,000 finished layout pages sent to printers• Managed team of 22 layout designers• Ensured end product met specifications, technical standards and deadlines• Launched a series of checklists, formal processes and methodologies as part of a multi-pronged program of change designed to improve efficiencies and reduce errors • Introduced fortnightly discussion forums and launched a series of management meetings covering team and individual goals, personal development needs and staff issues. Launched sub-committees with full staff participation encouraging open communication and feedback• Identified staff training needs and introduced Photoshop and time management training• Department budget management, control and reportingKey Achievements• Headed collaborative process and procedural review to explore options for improving productivity. Advocated for the introduction of Typefi publishing software. The software implementation reduced layout planning by weeks and layout designer output doubled from 60 pages to 120 pages per day• Following the change program implementation, results were outstanding with 303,000 budgeted work hours completed in 253,000 hours – a 16% improvement on forecast

Responsible for the entire production and post-production scheduling of all Lonely Planet products going through the central Melbourne based production team.• Production and project scheduling, resource allocation of teams and individual staff members• Department and project forecasting, costing and budgeting • Provided efficient and responsive support to all team members in the production process• Effectively managed a multitude of conflicting issues, competing deadlines, publication date changes and staff provision• Established regular meetings with freelance managers to provide briefings on project progress and resolve any issuesKey Achievements• Developed Excel spreadsheet outlining production plans for each quarter and twelve-month forecast. The spreadsheet presented the department managers with a visual blueprint of upcoming projects, staff resources and requirements needed• Introduced an initiative to eliminate ‘bottlenecks’ and reduce costs by outsourcing layout designers to other business units. Staff responded positively resulting in elevated team morale, streamlined workflow and increased productivity implement• With limited cartography staff, a time-saving system was implemented in which one cartographer coordinated two books of similar size, rating and deadline simultaneously• Volunteered to assist with the implementation of SAP systems across the Melbourne office. A two-week deadline was allocated to migrate data, ran both systems simultaneously post ‘go live’ working through the bugs and issues and achieving system stability

Newly created role recruiting and managing the freelance layout department.• Recruited casual layout designers to manage with peak production times• Developed and communicated quality control and checks for layout standards• Scheduled rosters for casual layout designers, authorised timesheets• Monitored production output of designers ensuring completion to schedule and budget• Proofed black and white and colour artwork sections for accuracy and quality• Delivered training on Lonely Planet’s quality standards, style guides and standards manualsKey Achievements• Within six months of commencement, recruited and increased the casual team from 3 to more than 12 layout designers. Managing the entire process from composing and placing the advertisement, screening and short-listing candidates, devising interview questions, conducting interviews, verifying references, appointment and induction.• Developed and rolled-out an induction and training program for incoming layout designers. The two-day program included quality assurance, systems and processes, style guides and standards manuals across the diverse product range. The program was embraced and adopted as the department benchmark.

Account manager and recruitment consultant covering telecommunications, media, health, logistics, call centre, education, insurance, banking and finance sectors.• Coordinated up to 100 temporary staff placements on a weekly basis• Screened, interviewed and assessed candidates and matched skillsets to suitable positions in temporary and permanent roles• Conducted regular site visits to clients and to staff on temporary assignment• Developed and maintained client relationships• Supervised a team of 5 recruitment consultants• Administration – candidate registration, monthly budget and report preparation, pre-payroll processing, human resources documentation, weekly call cycles, rosters and planners• Business development – created and implemented advertising and marketing initiatives increasing brand awareness• Complied with industrial relations and OH&S requirementsKey Achievements• Consistently achieved highest revenue generated in the temporary division throughout 2001• As the recognised ‘top performer’, was assigned the role of key account manager for National Australia Bank. Shortly after, appointed key account manager for other major accounts, Telstra and RMIT.Key Clients• National Australia Bank• Telstra• RMIT

Australian monthly magazine distributed nationally during the peak winter season.Contract role leading a small team of sales, graphic designers and administration. Coordinated the complete magazine cycle - sales and advertising, editorials, photography, page layouts, proofing and editing, colour proofs and film, print management, budgets, credit control and distribution.Key Achievements• Consistently delivered magazine on time and within budget• Readership increased by 17% based on the previous year’s sales figure