• Management of the clinical and administrative staff. Monitoring staffing costs. Conducting performance reviews. • Maintaining clinic operations with respect to facility and equipment maintenance, production goals, budgets and collections.• Manage staffing needs, finding temporary coverage and facilitating the hiring process with job postings, application review, interviews, presenting employment offers, onboarding new hires and training.

• Focus on supporting multiple clinics with their accounts receivable by following up with insurance claims and collecting outstanding balances.• Achieved significant reductions in the over 90 day balances. Overall collections were approximately $80,000.• Responsible for invoice submissions, accounts receivable, collections and reallocations and patient account balancing/clean up.

• Management of the clinical and administrative staff. Monitoring staffing costs. Conducting performance reviews. • Maintaining clinic operations with respect to facility and equipment maintenance, production goals, budgets and collections.• Manage staffing needs, finding temporary coverage and facilitating the hiring process with job postings, application review, interviews, presenting employment offers, onboarding new hires and training.• Report generation/creation and submitting with deadlines. Problem solving and support for sister clinics. Completing the month end and year end processes.

As a Patient Coordinator, I ensured all patient experiences at the dental office started and concluded with positive and engaging interactions. This allowed me to build valuable relationships with the office's patient base right away!Facilitating all patient needs for scheduling appointments, discussing treatment options, preparing referrals, claiming services to extended health benefits, taking payments and maintaining dental records both physical and digital. As well as supporting the dental providers with treatment plans and obtaining insurance benefits breakdowns to help manage the costs associated with dental treatments for patients.Maintaining call back lists through RecallMax and puzzling the schedule together using Dentrix.

• Ensure exceptional guest service by articulating and activating the restaurant’s brand elements through many types of interaction such as, greeting, answering questions, providing service and solving problems.• Leads the FOH team to deliver on daily goals through shift meetings & reviews.• Sets daily goals and manages productivity using multiple labour and sales tools.• Coaches staff performance to maintain service and quality standards. Holding team members accountable to results.• Schedule creation for restaurant needs and to budget.• Joint Health & Safety Committee representative.

• Management of day/night shifts while serving a section of the restaurant.• Delivering swift and friendly food and beverage services for guests.• Monitoring dining room to ensure guests have an exceptional experience.• Resolving guest concerns promptly, answering all business or restaurant inquires.• Maintaining a strong line of communication with all FOH and BOH staff.• Authorizing voids, discount coupons. Cutting team members on shift as needed.• Training of new employees, closing of restaurant systems, cash outs, locking up.

• First point of contact. Facilitating each patient checked in/out.• Managed calendar and patient scheduling for 9 medical professionals.• Answered multi-line phone system, message services, provided information on services and prioritized call lists for bookings, re-bookings and collections.• Patient file management and organization, Alpha filing system.• Maintained detailed notes for all case communications.• A/R duties: extended healthcare benefits submissions; electronic and manual, collection of documents and payments, creating and sending letters and processing incoming payments/cheques.• Training and management of the evening receptionist's responsibilities.

• Data entry to create electronic client profiles for new MVA and S&F files.• Complete all accident benefit OCF forms and information gathering.• Scanning all prepared and accompanying documents for each new client file. • Reception coverage as needed; handled high volume multi-line phone system.• Exercised competent judgment and decision-making skills to provide secretarial, clerical and administrative services, in support of professionals. • Implemented the paperless program, Worldox, for the firm in 2011.• Troubleshoot all minor in house IT problems. Set up of computer work stations.• Training of new personnel with respect to software and other office procedures.• Handled all incoming/outgoing mail, sorting and scanning all documents. • Ordered all supplies, maintaining office operations.

• Assisted customers with printing and graphic design jobs/inquiries/quotes.• Facilitating customers check out experiences, invoicing on client accounts.• Managed administrative duties pertaining to available mailbox services. • Customer service and collections/renewals on mailbox accounts. • Provided customers with swift shipping and packing services. • Knowledge of all shipping regulations and standards for national and international shipping via different shipping services.• Completed photocopying/printing/finishing services using Xerox machines. • Operated finishing machines including a hydraulic paper cutter.• Experience using CS2, CS3, Photoshop, and Adobe Acrobat 8 Pro.

• Seasonal associate with Smart Serve certification.• Customer service.• Balanced till, large cash handling.

• Cashier; Fast, Safe, Accurate, and Friendly. • Developed and implemented successful sales strategies.• Experienced in exchanges and refunds and allocating payments.• Trained on the Self-Check-Out Machines; Duties include facilitating customer’s self-checkout experience and monitoring for discrepancies to maintain shrink rates.