Kate C. Email & Phone Number

Experienced generic housing officer, passionate about social housing and the impact of welfare reforms on social rented sector tenants. Excellent rent collection skills coupled with strong relationship building abilities have led to a secondment to an in-house specialist role designed to triage new UC claimant tenants to offer support, advice and to encourage a focus on self-paying rent. Use of strong communication and influencing skills to maximise rent collection from the beginning of the claim, early intervention to identify financial issues in households and signposting to support thus minimising UC related rent arrears and preventing where possible increases in court action.