In this role, I have the pleasure of helping new home care owners navigate the state licensing process.

Efficiently process billing and payroll biweekly. Balance monthly financial statements.

Licensed to sell Property & Casualty and Live & Health with the state of Michigan through May 2025.Led the homecare program to be InPro’s largest niche. Winner of 2021 Commercial Sales Contest.Developed trust and relationships through out the industry. Consistently called prospects to acquire leads and referrals that were meticulously tracked and organized for efficient follow up.Secured new partnerships with several franchisors while reactivating lost partnerships.Compared, evaluated and analyzed client/prospect policies to advise on coverage, premium, and appropriate course of action.Educated clients regarding risk management and best practices.Traveled 5-7 times a year to represent InPro at various homecare conferences through out the country.Generated a book of business worth $2.4 Million while becoming a trusted advisor and friend in the industry.

Spearheads event planning for larger house account corporate clients and manages a team of four sales managers. Answers incoming calls and directs clients to appropriate staff. Quickly and efficiently resolves client issues and facilitates improved satisfaction to build strong, ongoing relationships and ensure smooth execution of events. • Coordinates logistics for corporate events ranging from 25 to 700 attendees. Consults with clients on menu options and décor, secures rental of venues and necessary equipment, and attends events to oversee execution.• Negotiates with vendors to source necessary equipment and materials at cost-effective prices. Schedules delivery and pick-up of rental equipment.• Leads weekly sales meeting to follow up on sales leads and identify areas of improvement. Discusses sales strategies for various markets to improve reach and enhance services.• Interviews and hires new staff members ensuring a strong fit with company culture and vision and positon requirements.• Designs company advertisements for magazines as well as yearly holiday cards for distribution.• Processes payments for accounts receivable, prepares bank deposits, organizes weekly financials to submit to book keeper, and manages budgeting and online bank account.• Provides exceptional customer service to facilitate positive client experiences and cultivate a friendly, welcoming environment.

Orchestrated scheduling of client appointments and classes, processed payments, and answered incoming calls. Assisted clients with questions, concerns, or inquiries. Educated clients about various packages and promoted sales and participation for each class. Built a positive rapport with clients to support continued enrollment.

Managed a team of up to eight staff members per shift. Resolved customer complaints or other issues that arose to promote positive guest experiences. Coached and mentored employees to enhance performance and productivity. Accountable for all financial activity during assigned shift. • Recruited to help with opening of a new store location due to exceptional performance and leadership.

Traveled to insurance and real estate companies educating employees on the services available through Servpro to encourage referrals. Presented engaging and informative presentations and built strong relationships with professionals in a 13-county region. • Improved company awareness and referral rates through strategic marketing and relationship building.• Prospected for potential clients and referral sites to boost market reach.