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Kate Castillo personal email
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Kate Castillo is a Senior Program Manager at Belong. She possess expertise in microsoft office, customer service, salesforce.com, public speaking, account management and 3 more skills.
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Senior Program ManagerBelongNew York, Ny, Us
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Head Of Operations, HomecareBelong Nov 2023 - PresentMiami, Florida, Us
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Senior Program Manager, Planning & ExecutionBelong Apr 2022 - Nov 2023Miami, Florida, Us
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Program ManagerBelong Aug 2020 - Apr 2022Miami, Florida, Us
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Talent Success LeadCodesignal Mar 2018 - Nov 2019San Francisco, California, Us -
Partner Relationship ManagerBooster Fuels May 2017 - Mar 2018San Mateo, California, Us -
Marketplace Operations LeadBeepi Apr 2016 - Jan 2017Mountain View, Ca, Us• Led 5-person Customer Experience team ensuring all inbound customer inquiries and leads were addressed within service level agreements across a variety of channels.• Designed and implemented inbound lead workflow to respond to customers more efficiently, better capture information, and increase overall CRM performance. • Collaborated with the Quality & Planning team to develop quantitative rubrics to systematically assess Customer Experience Associates’ individual work and provide insights into areas of team improvement. • Analyzed inbound lead volume across multiple channels to better understand staffing needs and increase utilization of the Customer Experience team. -
Marketplace AssociateBeepi Sep 2015 - Apr 2016Mountain View, Ca, Us• Managed 40-50 car buyer accounts in various regions to ensure a seamless car-buying experience• Answered high volume of inbound leads via phone, chat, and email while maintaining high level of customer satisfaction and meeting all SLAs• Wrote and edited email templates to address frequently asked questions and increase team efficiency • Collaborated with Internal Operations team to document and maintain records of vehicle service contracts and ensure successful activation and remittance of all service contracts
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English TeacherCoach For College Jul 2014 - Aug 2014
Kate Castillo Skills
Kate Castillo Education Details
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Dartmouth CollegePsychology -
Carondelet High SchoolHigh School
Frequently Asked Questions about Kate Castillo
What company does Kate Castillo work for?
Kate Castillo works for Belong
What is Kate Castillo's role at the current company?
Kate Castillo's current role is Senior Program Manager.
What is Kate Castillo's email address?
Kate Castillo's email address is ca****@****epi.com
What is Kate Castillo's direct phone number?
Kate Castillo's direct phone number is +192598*****
What schools did Kate Castillo attend?
Kate Castillo attended Dartmouth College, Carondelet High School.
What are some of Kate Castillo's interests?
Kate Castillo has interest in Children.
What skills is Kate Castillo known for?
Kate Castillo has skills like Microsoft Office, Customer Service, Salesforce.com, Public Speaking, Account Management, Zendesk, Asana, Customer Escalation Management.
Who are Kate Castillo's colleagues?
Kate Castillo's colleagues are Eric V., Joanne Wray, Julianne Strang, Tracy Warhurst, Henry Rivera, Santiago Cifuentes, Robyn Harvey.
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