• Create Lessonly module for new processes and launches• Train Tier 1 and Tier 2 agents on processes and launches• Create presentation for training materials• Posting and cascading announcements for new updates and in coming company partners

• Track status of parcels/packages and calling couriers for updates• Assist CSM (Customer Success Managers) to keep VIP customers from churning

• Sending emails and calling vendor in getting the Proof of Delivery• Posting bills coming from vendors for the products purchased by customer

• Cold calling to set an appointment• Creating reports for the Quality team

• Ensures that agents are able to meet or exceed client mandated goals to be promoted• Handled a Team• Provides feedback and lets the Customer Service Representative know his/her strengths and areas of opportunities

• Create Lessonly module for new processes and launches• Train Tier 1 and Tier 2 agents on processes and launches• Create presentation for training materials• Posting and cascading announcements for new updates and in coming company partners

• Checking the results with those responsible for products, and recommend necessary corrective actions• Attends call calibrations Internal and External• Provides and daily, weekly and monthly reports• Responded to Client requested reports• Knowledgeable in Excel, can do automated Reports• Creates metric driven reports to ensure agent and clients satisfaction• Can critically evaluate information gathered from multiple sources, reconcile andprovide accurate analysis and reporting