Having worked for the past 8 years as an IT Change Coordinator for a large Telecommunications company I have sound Service Management knowledge particularly in the end to end Change Management process. Qualified with ITIL Release Control and Validation and ITIL Foundations Certificates. With a key focus on Process Governance, HP Service Manager. The ability to build relationships with all stakeholders of all levels within an organisation. Previous roles have provided knowledge and skills in User Identity Management, Incident Management and Configuration Management.Key Skills/Competencies• ITIL Release Control Validation• ITIL Foundation• IT Change Management• Process Governance• HP Service Manager• Writing Process Documentation• Sound experience in building and maintaining working relationships at all levels• Excellent attention to detail, organization, planning and time management• Proven highly developed communication skills – both written and spoken• High levels of self-motivation and ability to work without supervision• Customer Service Internal/External (Vendors)• Proficient Microsoft Word, Excel, Outlook, PowerPoint.