Member of the leadership team of CRF Health Operations reporting to the Chief Operating Officer. Responsibilities:- Develop, implement and execute the strategic vision for the Program Management Office.- Develop, implement and maintain effective project management governance, best practices, procedures, tools and controls. - Facilitate KPI and all project reporting and preparation of quarterly operational reviews with key business leaders and executives. - Accountable for project, program and portfolio performance to schedule, cost, scope and quality. - Oversee execution from study design, implementation, language localization, logistics devise management, maintenance and decommissioning. Define, implement, direct and continuously improve operational strategies, business plans, goals, core competencies and processes for operations to support overall company objectives. - Foster and ensure collaborative working relationships within Operations and across all levels and departments of the organization to execute PMO initiatives and company priorities. - Provide executive visibility to issues, risks, KPI progress and ensure reports emphasize trending & predictive analysis. 

Regulatory Solutions provides software and related services that support the regulated business processes in product development, approval, and lifecycle management for the worldwide pharmaceutical, biotechnology, and medical device industries.• Responsible for all cloud and on-premise services related to the implementation, maintenance, and support of the Liquent InSight product suite:• Professional services including project management, business process optimization, architecture, installation, validation, data migration, interface and report development.• Managed Services for the Regulatory Cloud, a dedicated, private cloud environment including full lifecycle system management, monitoring, and compliance maintenance.• Education services including onsite and client site classroom training, eLearning, Train the Trainer and customized packages.• Technical Product Support services provided for 75+ customers.

Promoted to Vice President, Client Services for Liquent, a Thomson Reuters Company.

Responsible for services related to the implementation and support of the Liquent InSight product suite:• Professional services including project management, architecture, installation, validation, data migration, interface and report development.• Technical Product Support services provided for 75+ customers.

Managed global Technical Support organization providing services to the Liquent client base.• Responsible for overall management of three Support Centers located in US, Europe and Japan.• Oversaw staff of two managers, four supervisors, and team of support analysts.