Kate Dudley, Cppm Email & Phone Number

Saint Paul, Mn, Us

Princeton, Minnesota, United States

Kent, Washington

• Managed the product research team & provide valuable customer feedback on seasonal product• Created and led REI's private label innovation program & new concept development pipeline• Identify, build, & launch new strategies that deliver value to customers and the business

Kent,Washington

• Leads strategic portfolio of projects for Private Brands using leadership skills, problem solving, project management, and change management principles.• Facilitates Private Brands’ strategy development through collaboration with cross functional team of senior leaders, focused on driving transformational change and inspiring employees to achieve outstanding business results.• Leads and/or contributes to continuous business process improvement efforts to streamline and standardize workflow, communication and resource efficiencies utilizing established process improvement techniques, process innovation and methodologies.

Greater Minneapolis-St. Paul Area

• Developed strategy to convert Target Pharmacies & Clinics to CVS after deal close. To ensure pharmacy and clinics transitioned smoothly to a new company, I set resource needs for the conversion, defined processes for stores and team members, created escalation paths, issue tracking documents, detailed communication plans, executed store coordination and communication for overall implementation.• Led conversion project management for six cross-functional teams across Target while partnering with the transition management office and external consultants for conversion plans. I conducted conversion debrief working sessions with CVS, led CVS relationship with their Conversion Rollout Operations Center and provided detailed updates to Sr. Leadership on progress throughout conversion.

Target

Worked in a cross functional team of volunteer innovators to make Target Innovation ready through training, consulting, and strategizing how innovation can work in everyone's daily job.• Trained innovation strategy using Design Thinking methods with Store Operations team members • Created innovation tools & worksheets for team members to use Lean Startup methods in jobs shared within the enterprise • Developed two working prototypes for Holiday team as the product manager and lead designer in October 2015• Manage ongoing consultation on product development using guest human-centered innovation methods for business teams • Coached team members from business teams across the company through innovation exercises to drive change in business and product strategy• Developed and managed 5 training sessions for all team members to develop creativity skills & learn the Design Thinking methodology to foster an innovation culture • Led training and created tools with an implementation plan for enterprise crowd sourcing network tool pilot in Jan 2015

Greater Minneapolis-St. Paul Area

Leads a cross-functional team to innovate and implement new prototypes and operational tests within Target Pharmacy and Clinic:• Set 2-5 year long term strategy for Healthcare prototypes through collaboration within 5 business areas to establish and drive division prioritization goals• Created roadmap of healthcare format initiatives and sequence schedule to help align team support and store execution • Leader of a development learning group for 6 team members focused on professional skills by leading group discussions, securing speakers, creating activities

Greater Minneapolis-St. Paul Area

Led a cross-functional team focused on innovation and implementation of new prototype strategies by establishing +20 POC tests to realize quick results and use learnings to pivot healthcare format strategy in the future.• Conducted in-depth bench marking within healthcare industry by reviewing +15 companies to understand risks, challenges, and opportunities to accelerate and build momentum with future prototype evolution• Developed and managed 5 training sessions for all team members to develop creativity skills & learn the Design Thinking methodology to foster an innovation culture • Led training and created tools with an implementation plan for enterprise crowd sourcing network tool pilot in Jan 2015• Drove two inspirational events focused on women’s development in corporate workplace as an event Advisor within Target’s Women’s Business Council

Greater Minneapolis-St. Paul Area

Managed REDcard engagement strategies through online, mail, and email channels for Target to retain loyalty, increase traffic and grow guest spend. •Collaborated across departments through various workstreams to drive and prioritize multiple strategies for REDcard Online Account Management system to exceed guest needs when managing their financial products•Designed future technology requirements for system improvements with REDcard owned channels to ensure simplistic, easy to use layouts for usability with guests •Managed and developed Target intern through coaching sessions on project and guidance in career paths at Target for future roles •Cultivated a strong network and collaboration on REDcard strategies with Merchandising, Marketing, Target Card Services, Business Systems, Contact Centers & CCSS to find new innovative solutions to enhance REDcard loyalty across multiple channels•Set strategy for 2013 REDcard Engagement Channel Plan for various channels including statements, OAM, Catalina messaging, REDcard emails, Target.com REDcard pages, and REDcard loyalty integration through cross-functional work streams within enterprise

Target

Led and developed talented contact center team members while managing operational results for several contact center teams. •Managed talent with Collections Coaching Specialist team and coached management of various projects, operational results and team development•Maintained two top collections teams for two early stage accounts by managing weekly profitability, roll rates and team member development•Improved Loss Preventions defect rate by 14% to achieve a 90% defect free rate for department by leading a committee of leaders, sharing best practices, and improving processes within area •Set and executed change in hours of operations for Collections department by conducting a detailed analysis and recommendation to reduce two evening hours for the business

Financial Retail And Services

Completed and excelled in leadership development program by learning new project management skills, delivering high project results, and gaining valuable leadership development within Financial and Retail Services. •Rotation within Guest Data Security Team - Created recommendations for GIPRA Deep Dive Risk Assessment program focused on bringing departments together to share best practices and enhance Target's reputation. •Conducted a cross-functional analysis with TTS, FRS, and TIP teams to identify all company-wide Target variances affecting Target National Bank and Target Bank to provide a sustainable process for visibility on a consistent basis for Target’s Bank Examiners and FRS Leadership. •Rotation in Product Design / Operations Team and analyzed one year of closed loop GiftCard sets to create a sustainable set analysis process for the Inventory Management team and partners in Product Design

Worked with a Sales team to obtain prospective clients. This required detailed skills in Salesforce, RFPs, and Social Networking applications. Collaborated with departments to ensure efficiency on Sales initiatives and assisted other leaders in the interactive agency on various projects.

Worked with team members to execute production jobs. A crucial skill for this position was completing jobs using optimum efficiency methods.

Formulated recommendations for improving a management reporting dashboard to the appropriate levels of leadership within Target Account Services. Created a template for implementation and partnered with several key leaders throughout the organization to improve those recommendations. The project has developed my professional, networking and project management skills.