Greetings! I’m currently in the role of Service Delivery Manager at SQRD.tech. Prior to that I have had experience as both Account and Business development specialist. In total I possess around 7 years of experience in the IT sphere. As a result of my work, I have strengthened the already established client relationships and have bonded new ones that are still ongoing to this day. As a Service Delivery Manager, I am dedicated to ensuring seamless service execution and exceptional customer experiences. With a strong focus on strategy, performance monitoring, and team leadership, I thrive on driving operational excellence and fostering collaboration to meet and exceed client expectations. Passionate about leveraging technology and innovative solutions, I aim to enhance service delivery processes and improve efficiency. My expertise includes managing cross-functional teams, implementing service improvement initiatives, and maintaining strong client relationships. I am committed to continuous professional development and staying updated on industry trends to deliver the highest quality of service.In short, I manage all the processes that ensure the client and SQRD.tech have the best experience working together.