Kate Eager Email & Phone Number

Sydney, Nsw, Au

Remote

Leading the Product and Research team (Research and Development) to ideate and develop digital activities, teacher resources and professional learning courses based on the Australian Curriculum elaborations and cross-curriculum priority to help teachers embed First Nations perspectives, knowledges, histories and cultures into their teaching practice. Including the implementation of research through surveys and interviews about our audience and product feedback.

Remote

Managing suite of products to help teachers embed First Nations perspectives, cultures and histories in their teaching practice. Includes curriculum resources, professional learning courses, activities and guides. The product range includes digital experiences, online courses, and documents. I'm also part of UX journeys for how to use and engage with our products, at the moment planning and conceptualizing how they fit into a learning management system that we can embed into our website.

Sydney, Australia

Designing and managing the software of a strategic planning startup. Working within a pod of developers using scrum/agile methodology. Maintaining my pod's backlog. Writing internal and external communication about the product. UX/UI Research and Design. Testing Software for new features, upgrades, and bugs. Managing Account subscriptions. Customer support. Thinking on my feet to come up with creative solutions to technical and design problems. Prioritizing by balancing the user's experience… Show more Designing and managing the software of a strategic planning startup. Working within a pod of developers using scrum/agile methodology. Maintaining my pod's backlog. Writing internal and external communication about the product. UX/UI Research and Design. Testing Software for new features, upgrades, and bugs. Managing Account subscriptions. Customer support. Thinking on my feet to come up with creative solutions to technical and design problems. Prioritizing by balancing the user's experience alongside buisness/market needs, and technical complexity/limitations. Show less

New York City, Ny

Remote customer support for strategic planning SaaS startup. Helping new and existing customers be successful with our software. Real-time problem solving over the phone, video and live chat with customers. Learned on the job at a distance from the rest of the company in a timezone where there was little crossover in workhours for team support.

Sydney, Australia

Adapted in a short time period to a fast-paced environment for a big four accounting firm. Assisted four partners in organising meetings with clients via phone, email and google hangouts. Learnt various internal software within short time for expenses, travel, bookings etc.

Sydney, Australia

Maintaining database of healthcare providers using investigative research techniques online and over the phone.

Organising, reviewing and analysing feedback submissions regarding the Greater Sydney Commission’s draft urban plans for State Government consideration. Worked with a team to meet deadline for higher review. Used Office 365, One Drive, and data portals to collaborate with a team using our individual work. Worked on a team that was praised by the Chief Commissioner, Lucy Turnball, for delivering “world-class” work in record time for a global city plan.

Sydney, Australia

Providing the best customer experience for the busiest Pandora store in the world over the peak Christmas period.

Sydney, Australia

Educate and assist visitors regarding the zoo and it's non-for-profit aims, helping them help the animals through their purchases.

- Coordinating the Photographics team- Setting up climb cameras with time frame- Communicating with other departments to ensure smooth operation of the business- Retail Sales Assistant; managing on floor stock- Sales Assistant in Harbour Bridge Pylon- Working in the café; preparing coffees and food- Won an incentive: $300 voucher (2013)- Managing a team- Dealing with customer complaints and escalations in person and via email/phone- Using PayGlobal to enter… Show more - Coordinating the Photographics team- Setting up climb cameras with time frame- Communicating with other departments to ensure smooth operation of the business- Retail Sales Assistant; managing on floor stock- Sales Assistant in Harbour Bridge Pylon- Working in the café; preparing coffees and food- Won an incentive: $300 voucher (2013)- Managing a team- Dealing with customer complaints and escalations in person and via email/phone- Using PayGlobal to enter shift wages- Using Back Office to manage data- Entering data regarding sales and stock- Settling tils and managing floats- Communicating with the team and managers to ensure smooth running of the department Show less

Haymarket, Sydney

Providing positive customer service, opening and closing the store alone while in a junior position.

Bachelor Of Science (Hons)/Bachelor Of Arts, Geography, Psychology, Government And International Relations, First Class Honours

Activities and Societies: South East Asia Field School (Indonesia) Studying a double degree in Science and Arts with three majors.

Graduate Diploma Of Psychology Advanced, Psychology, First Class Hons

The Graduate Diploma of Psychology Advanced is a fourth-year, honours-equivalent program designed to continue your pathway to becoming.

Exchange, Communication And Media Studies, A

Activities and Societies: Women's leadership conference Study Abroad for a semester studying Advertising and Promotional Culture.

Exchange, Geography

Activities and Societies: Hiking Study Abroad in Norway taking classes including Scandinavian Geography, Beginners Norwegian.