Csr Supervisor
CurrentCSR • Order management in SAP• Check payment status & follow up overdue payments• Credit release request to US credit team• Follow up/secure the shipment schedule & documents • Monitoring customers’ inventory, order patterns and forecasts• Demand forecast update in OMP for proper production planning• Warehouse management (Inventory report, Logistics confirmations, Audit & Report)• Provides documents to customers : Product data bulletin, COA, MSDS and other… Show more CSR • Order management in SAP• Check payment status & follow up overdue payments• Credit release request to US credit team• Follow up/secure the shipment schedule & documents • Monitoring customers’ inventory, order patterns and forecasts• Demand forecast update in OMP for proper production planning• Warehouse management (Inventory report, Logistics confirmations, Audit & Report)• Provides documents to customers : Product data bulletin, COA, MSDS and other certificates• Sample request management in salesforce.com• Price update request to OMSR• New customer creation and set up the customer Master in SAP • Supporting customer complaints follow up Accounting • Audit: Annual Statutory, National Tax, Customs, Corporate Internal.• Tax: Person in charge at the company.• Financial reporting: Overall Understanding, Confirmation and Coordination between accounting firm and Head office.• Budget: Overall forecasting & monitoring• Office facility supply: Purchase, Negotiate, Consideration of Alternatives.• Payment : Employee salary payment arrangement and expense reimbursement • Cost and profitability: Operational result by Ingevity Korea• Intercompany loan management : internal with Treasury Dept, external with BOK. Administration • Office contract: Office Rent, Financial Lease, Maintenance, Delivery. • HR: New Hire, Resignation/Retirement, Paid Vacation, Social Insurance.• Internal control: File document of Rules & Regulations, Policies & Procedures, Code of Conduct, Corporate Profile of Ingevity Corp. and Ingevity Korea• Legal and contract outsourcing: Co-work and coordination with Legal Dept and Attorney• Health & Safety: Office safety liaison.• Hotel contract and reservation arrangement for visitors Show less