Senior Business Systems Analyst
Current• Assists departments in development of IT project requests to address organizational needs, including business rationale, as requested• Evaluates IT project requests for complexity and risk and makes level of effort (LOE) and scheduling recommendations• Manages IT projects as assigned and ensures that the projects are executed using best practices• Elicits and documents requirements from staff using industry standard techniques, including interviews, document review, business flow analysis, use cases/user stories, and flowcharts• Uses consultative approach to evaluate business unit needs, research common industry practices, and provide input on technological tools and process improvements. • Assists users with development of test plans for IT projects, and coordinates and executes testing as needed• Develops database queries as required for business process analyses, project quality assurance, and operational metrics• Provides consultative analysis services to departments for business process reviews, core CRM/AMS system use, and maintenance procedures• Identifies opportunities for continuous improvement and actively promotes business change; presents solution recommendations to business units for their approval.• Ensures accurate configuration of core CRM/AMS and assist staff in changes to and testing of configuration• Develops policies and procedures for best practices and provides training on the use of current and upgraded applications.• Works with departments and external partners to investigate and resolve issues with the core CRM or other SAAS systems including software bugs, exception handling, user error, automated process failures, and others as required• Troubleshoots and resolves issues reported by CFP Board staff related to all aspects of core CRM (NetForum AMS) including reporting functionality, database access issues, electronic payment processing, website form and dynamic page issues, mishandled transactions, and others as required.
